Item: Dialpad Ai Voice
Rating: 10
Author: Verified User

Overall Satisfaction with Dialpad

Use Cases and Deployment Scope

Dialpad is used by our entire organization. It's incredibly helpful to have an easily accessible list of contacts across departments at our fingertips. Call forwarding is especially useful when calls come into the wrong department. I love that all text messages, calls, and voicemails are kept in-line with the same contact, making tracking history of contact easy and reliable. The user interface is simple, clean, and easy to use. The ability to customize voicemails, when calls go straight to voicemail and other settings make Dialpad an efficient way to handle various business communication needs without a complicated interface.

Pros and Cons

Pros

Elegant and easy to navigate user-interface.
Tracking call/message history by contact all in one place.

Cons

I haven't seen the spam filtering functions in use and I tend to get frequent spam calls.
Sometimes finding the right settings is challenging, as there are multiple places where settings can be adjusted.

Return on Investment

Having a streamlined call platform has greatly increased our professionalism.
Dialpad was relatively easy to install and be trained on, so time was not wasted trying to get people on board to use it.

Alternatives Considered

I have used a Cisco phone system at a prior company, but I have no idea what product type exactly. It wasn't as easy to use and was not integrated into user experience as Dialpad. That was also 6 years ago, so I'm sure the technology has greatly improved since then, but I much prefer my experience with Dialpad.

Support Rating

I have never had direct contact with Dialpad support, but when I have asked our contact for help with Dialpad, she has gotten back to me quickly with answers if she did not know them and had to ask Dialpad. I appreciate the frequent updates that Dialpad does, which tells me that they care about improving their product. I also appreciate the newsletters that Dialpad sends out with helpful tips, information, and updates, which tells me they are striving to provide a good product to their customers.

Key Insights

Do you think Dialpad Ai Voice delivers good value for the price?

Not sure

Are you happy with Dialpad Ai Voice's feature set?

Yes

Did Dialpad Ai Voice live up to sales and marketing promises?

Yes

Did implementation of Dialpad Ai Voice go as expected?

Yes

Would you buy Dialpad Ai Voice again?

Yes

Other Software Used

Google Hangouts, Google Forms, Zendesk

Likelihood to Recommend

Dialpad is easy to use if you're receiving calls and need text function, because of the in-line organization by contact. For distribution among various departments and a wide demographic of ages, it's a technology platform that can be used very simply, but also for more complex purposes, and overall acceptance of the platform went fairly smoothly for our organization. Call forwarding is easy, so managing incoming calls goes smoothly. I could see this platform being well-suited to any size organization, from small to large.

Comments

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