Item: Dialpad Connect
Rating: 10
Author: Julian Mitchell

Overall Satisfaction with Dialpad Meetings

Use Cases and Deployment Scope

I use Dialpad Connect and Dialpad Meetings for sales and onboarding with new clients. It solves note taking on calls and provides a clear outline of every single meeting and call you take, which you can then look back on or provide to a client in our case.

Pros and Cons

Pros

Live and automatic transcriptions
Detailed call summaries and action points
Easy to use web client (for people who have never used the software before)
No download required

Cons

Annotating screen shares
Changing default call wallpapers
Video backgrounds aren't very reliable

Return on Investment

Since installing Dialpad Meetings, the ROI has been significant as I save so much time on note taking and summarizing meetings for clients.

Usability

Easy to use, well designed video meetings client with extremely powerful AI features.

Alternatives Considered

Zoom Rooms and Microsoft Teams

Key Insights

Do you think Dialpad Connect delivers good value for the price?

Yes

Are you happy with Dialpad Connect's feature set?

Yes

Did Dialpad Connect live up to sales and marketing promises?

Yes

Did implementation of Dialpad Connect go as expected?

Yes

Would you buy Dialpad Connect again?

Yes

Other Software Used

Superhuman, Dialpad Ai Voice, folk.

Likelihood to Recommend

Good replacement to solutions like Microsoft Teams and Slack meetings and is useful for having meetings both internally and with external clients and contractors.

Dialpad Connect Feature Ratings

Comments

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Zoom and Microsoft Teams Meeting Killer

Software Version