Dialpad Connect For the Win
September 18, 2024

Dialpad Connect For the Win

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Connect

I use it in place of my personal number to help keep work and life separate. It's really great because I can set working hours and can take calls and text on my computer. This dramatically speeds up response times and improves accuracy.

Pros

  • Text
  • Working Hours
  • short call summaries
  • Search

Cons

  • Group chats
  • get rid of the "on going call" box that just clutters up my desktop when I'm on the call
  • This saves me at least 30 minutes a day by letting me text and search history from my computer
It's pretty point and shoot for the functionalities I use
More expensive, but way more functional

Do you think Dialpad Connect delivers good value for the price?

Yes

Are you happy with Dialpad Connect's feature set?

Yes

Did Dialpad Connect live up to sales and marketing promises?

Yes

Did implementation of Dialpad Connect go as expected?

Yes

Would you buy Dialpad Connect again?

Yes

Well suited to large and small orgs. I use it for just myself right now, but there are loads of options for larger teams

Dialpad Connect Feature Ratings

Cloud PBX ()
Not Rated
8.4
Answering rules
9
Call recording
9
Message alerts
9
Business SMS/External Messaging
8
Voicemail Transcription
7
8.0
Mobile app for Android
8
8.0
High quality video
8
8.0
Calendar integration
8
Meeting initiation
8
Record meetings / events
8
9.0
Desktop sharing
9
Online Events Collaboration ()
Not Rated
9.0
Participant roles & permissions
9
7.0
Call and meeting analytics
7

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