Item: Dialpad Connect
Rating: 10
Author: Efrem Morgan

Overall Satisfaction with Dialpad Ai Voice

Use Cases and Deployment Scope

My company is using Dialpad mainly to consolidate the multiple telcom carriers we have throughout the many locations we have across many states. We also wanted to take advantage of the more modern features and reporting capabilities.

Pros and Cons

Pros

Call routing
Analytics
Collaborative Communications
Administration

Cons

Visibility into the device type and MAC address for each line/user

Return on Investment

Monthly savings of $2K
Ease of management in one platform for company

Key Insights

Do you think Dialpad Connect delivers good value for the price?

Yes

Are you happy with Dialpad Connect's feature set?

Yes

Did Dialpad Connect live up to sales and marketing promises?

Yes

Did implementation of Dialpad Connect go as expected?

Yes

Would you buy Dialpad Connect again?

Yes

Other Software Used

Microsoft Teams

Likelihood to Recommend

I am able to consolidate all of the various telcom providers into one platform and heavily reduce the monthly costs by more than $2K. We are now able to take full advantage of collaborative methods, such as site to site calling without the extra long distance and international fees. Also, we now are using a full calling tree for external callers to take advantage of to get to the right people quicker. The best scenario for us is the ability for employees to use soft phones on the computers and also use Dialpad on their mobile devices, diminishing the need for company provided cell phones.

Dialpad Connect Feature Ratings

Comments

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Thank God for Dialpad!