Item: Dialpad Connect
Rating: 8
Author: Verified User

Overall Satisfaction with Dialpad Ai Voice

Use Cases and Deployment Scope

Transcription and call summaries help to document conversations thoroughly. We service customers for HVAC service calls and Fuel Oil orders, all of which require specific details that need to be accurate. It is nice to review the conversation in written form when needed.

Pros and Cons

Pros

Integrate with our service platform.
Ease of operation.
Customizable

Cons

Change the definition of Missed Calls.
Be able to mark a Voicemail as addressed or completed.

Return on Investment

Easy to Learn - User Friendly.
Call Logs Integrated with Service Platform.
Eliminates the Need for Outside Answering Services.

Usability

There are some modifications that could be made, but overall, it is pretty good.

Alternatives Considered

I used one in the medical field, but I cannot remember the name of it.

Key Insights

Do you think Dialpad Connect delivers good value for the price?

Yes

Are you happy with Dialpad Connect's feature set?

Yes

Did Dialpad Connect live up to sales and marketing promises?

Yes

Did implementation of Dialpad Connect go as expected?

Yes

Would you buy Dialpad Connect again?

Yes

Likelihood to Recommend

If AI could "learn" each user how to improve on the transcription and summary, There are things like our greeting that we say repeatedly; however, it does not recognize when I say, for example, Patriot Fuel. Hardly ever have I seen it transcribe Patriot. Use the word caller if the Caller ID does not provide a name.

Dialpad Connect Feature Ratings

Comments

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How Dialpad Works for My Office.