Perfect for remote teams.
Updated August 19, 2024

Perfect for remote teams.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Ai Voice

We use Dialpad as our primary phone system. It's perfect for our remote team as it's easy to set up and manage. We do not have any sort of tech support or technical team, so it's all up to us internally—the ease of use takes care of this for us.

Pros

  • Easy to set up.
  • Easy to adjust admin settings.
  • Easy to use on desktop or mobile.

Cons

  • Ability to manage forwarding as an admin.
  • Decrease in admin time for setup.
Very easy to use, self-explanatory, and good support if and when needed.

Do you think Dialpad Connect delivers good value for the price?

Yes

Are you happy with Dialpad Connect's feature set?

Yes

Did Dialpad Connect live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dialpad Connect go as expected?

Yes

Would you buy Dialpad Connect again?

Yes

It's easy to use, affordable, and maintain, especially for a remote team. Without Dialpad, our team would be using personal cell phones, which is undesirable, or our company would need to pay for cell phones/plans for each of our 10+ team. We're thankful to have found Dialpad when we did!

Dialpad Connect Feature Ratings

10.0
Directory of employee names
10
9.7
Answering rules
10
Call recording
10
Call park
9
Call screening
10
Message alerts
10
Business SMS/External Messaging
10
Voicemail Transcription
9
8.0
Mobile app for iOS
8
7.0
High quality audio
7
Online Meetings / Events ()
Not Rated
Screen Sharing ()
Not Rated
Online Events Collaboration ()
Not Rated
10.0
User authentication
10
Participant roles & permissions
10
Unified Communications Platform and Collaboration ()
Not Rated

Comments

More Reviews of Dialpad Connect

  1. Home
  2. Unified Communications as a Service (UCaaS) Solutions
  3. Dialpad Connect Reviews
  4. User Review of Dialpad Connect