One of the best pieces of software our company uses every day
August 19, 2024

One of the best pieces of software our company uses every day

Jeff Blair | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Ai Voice

We use Dialpad for several years now for all of our client and intercommunications between staff. Between recording the calls and the opportunity to meet with clients virtually we save time and service clients better.

Pros

  • client calls
  • inter office communication
  • virtual meetings

Cons

  • With multiple lines on my mobile in Dialpad it would be nice to be able to text
  • Dialpad has helped us to scale
  • We've been able to SIMPLY add remote workers on the admin side.
  • We can now monitor calls and offer better training.
Extremely reliable and easy to use from multiple devices

Do you think Dialpad Connect delivers good value for the price?

Yes

Are you happy with Dialpad Connect's feature set?

Yes

Did Dialpad Connect live up to sales and marketing promises?

Yes

Did implementation of Dialpad Connect go as expected?

Yes

Would you buy Dialpad Connect again?

Yes

Any service business will love it

Dialpad Connect Feature Ratings

7.5
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
6
Directory of employee names
9
8.6
Answering rules
10
Call recording
8
Call park
6
Call screening
8
Message alerts
10
Business SMS/External Messaging
8
Voicemail Transcription
10
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated
Not Rated
High quality audio
Not Rated
High quality video
Not Rated
Not Rated
Calendar integration
Not Rated
Meeting initiation
Not Rated
Record meetings / events
Not Rated
Not Rated
Desktop sharing
Not Rated
Not Rated
Live chat
Not Rated
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Not Rated
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

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