Name: Entrata
Rating: 7 (15 reviews)
Author: Entrata

Help Desk

Web and Video Conferencing

Customer Support

Beta Testing

Continuous Integration

Development

Alumni Management

Education

Business Intelligence (BI)

Collaboration

Contract Analysis

Demand Planning

Emissions Management

Knowledge Management

Online Notary

Payment Facilitation

Enterprise

Accounting

Travel Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

HR Service Delivery

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AIOps

API Design

App Development

Cloud Storage

Data Center Backup

Data Center Networking

Data Center Outsourcing (Canada)

Data Integration

Data Replication

Database-as-a-Service (DBaaS)

Enterprise Printing

Fraud Detection

Integration Platform as a Service (iPaaS)

Managed Detection and Response (MDR)

Mobile Data Security

Network Performance Monitoring

Secure Access Control

Service Virtualization

Value Stream Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Content Marketing

Creative Management

Ecommerce Personalization

Email Marketing

Market Research

Marketing Automation

Marketing Resource Management

Social Media Analytics

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Point of Sale

Predictive Sales Analytics

Sales Consulting

Sales Dialer

Sales Incentive Compensation Management

Sales Training

Sales

Virtualization Security

Security

Financial Services CRM

Hospital Management

Medical Office EMR & EHR

Revenue Cycle Management (RCM)

Shipping

eDiscovery

Vertical-Specific

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### Package Tracking
User feedback on Entrata's package tracking functionality varies widely. While some users appreciate the ease of tracking packages and the efficiency it brings to their operations, others express concerns about the time-consuming nature of certain scanning processes. The ability to notify residents promptly about package arrivals is seen as a significant advantage, enhancing overall convenience. However, there are suggestions for improvements, such as implementing a picture feature for parcel notifications and enhancing the scanning process for quicker handling. Despite differing opinions, the consensus is that Entrata's package tracking system plays a vital role in streamlining package management processes.

### Leasing Operations
Reviewers generally praise Entrata's leasing operations capabilities. Users appreciate the ease of use and navigation within the platform, particularly highlighting features like online lease signings, resident portals, and the lead to lease process. While some users mention a learning curve and occasional system slowness, overall, Entrata's leasing operations are seen as efficient and beneficial for managing leases, renewals, and rent tracking. The platform's ability to streamline the leasing process, customize steps, and offer integrated leasing and accounting functionalities are noted as key strengths by users.

### Renewal Processing
Reviewers' opinions on Entrata's renewals processing functionality are varied. While some users appreciate the ease of managing renewals online and the ability to track correspondence and insurance policies, others have encountered challenges with certain features like adding premiums and setting pricing for renewals. The integration with third-party software for revenue management is seen as a positive aspect, but limitations such as the inability to send bulk renewals have caused frustration for some users. Entrata's renewal processing capabilities appear to have both strengths and areas for improvement, reflecting a mixed sentiment among reviewers.

### Resident Management
Entrata's resident management functionality receives mixed feedback from users. While many appreciate the ease of use and the ability to track resident complaints promptly, some users have encountered challenges with the search function and the process of handling rentable items during renewals. The system's ability to integrate resident and management tasks seamlessly is acknowledged positively, but there are suggestions for improvements in terms of search filters and rentable item management. Despite some drawbacks, users find Entrata's resident management capabilities beneficial in streamlining daily operations and enhancing tenant experiences.

### Tenant and Prospect Engagement
Users consistently appreciate Entrata's tenant and prospect engagement features, particularly the text alerts and message center functionalities. The prompt notifications and efficient communication channels have been highlighted as valuable tools for enhancing tenant satisfaction and streamlining communication processes. While some users have expressed concerns about occasional delays in response times, the overall sentiment leans towards positive experiences with Entrata's tenant and prospect engagement capabilities.

### Student Housing Management
Entrata's student housing management functionality has received mixed reviews from users. While some appreciate features like bulk unit assignment for roommates and the leads tab for leasing oversight, others have highlighted challenges with the system's recognition of complex situations involving guarantors and leases. The software's continuous development to cater to the unique needs of student housing managers is acknowledged, but there are noted complexities in adapting to diverse business workflows. Users recognize the potential of Entrata's student housing management tools but also express the need for further enhancements to streamline operations effectively.

### Property Reporting
Users generally appreciate Entrata's robust reporting capabilities. While some users find the reporting features to be user-friendly and helpful in tracking property metrics efficiently, others express concerns about the complexity of generating specific reports and the time it takes to run them. There is a consensus that Entrata's reporting tools offer a wide range of useful reports, but improvements are needed in terms of ease of navigation and customization options. Despite some challenges, users acknowledge the value of Entrata's property reporting functionalities in streamlining property management tasks.

### Work Order Management
User sentiment regarding Entrata's work order management capabilities appears to be varied. While some users appreciate the ease of navigating current and previous work orders, as well as the ability to leave notes for future reference, others express concerns about the limited search options and the need for more robust reporting features. The ability to track work orders and manage completed tasks efficiently is highlighted as a positive aspect, but there are also mentions of areas for improvement, such as simplifying the ticket-raising process and enhancing control over job costing aspects. Additionally, users appreciate the mobile access for maintenance technicians and the user-friendly interface, but there are calls for quicker response times from support teams and improvements in integration reliability.

### Maintenance Management
User feedback on Entrata's maintenance management functionality is mixed. While some users appreciate the ease of tracking tasks and the responsiveness of customer support in addressing issues, others express concerns about limited search capabilities for work orders and the need for more robust reporting features. The system's user-friendly interface and ability to streamline maintenance requests are highlighted as positive aspects, but there are also mentions of occasional delays in resolving technical issues. Entrata's maintenance management seems to offer a balance of convenience and room for improvement, catering to different user preferences and needs.

### Communication Tools
User feedback on Entrata's communication tools indicates a mix of opinions. While some users appreciate the platform's ability to streamline communication processes, others have raised concerns about certain limitations and the need for improvements. The general consensus seems to be that Entrata's communication tools offer convenience but may require enhancements to meet all user needs effectively.

### Notification Systems
User feedback on Entrata's notification systems consistently praises the platform for its effectiveness in streamlining communication between property management and residents. The system's ability to send timely alerts and notifications, coupled with its user-friendly interface, has garnered positive reviews from users across different levels within organizations. While some minor issues with message delays have been reported, overall, users appreciate the stress-relieving aspect of being promptly notified about package arrivals. The system's simplicity and reliability in keeping individuals informed about their parcels have been highlighted as key strengths by reviewers.

### Lead Management
Users appreciate Entrata's lead management features for their ease of use and efficiency in tracking prospects from initial contact to lease signing. While some users have raised concerns about occasional glitches in retrieving lead information, overall, the platform's lead management tools are seen as valuable for streamlining the leasing process and improving overall operational efficiency. The ability to customize and automate lead follow-ups and the intuitive interface for managing leads have been highlighted as key strengths by users.

### Applicant Tracking
While some users find Entrata's applicant tracking capabilities to be straightforward and user-friendly, others express concerns about its overall effectiveness. The platform's ability to streamline applicant screening processes is generally well-received, but there are mixed opinions regarding its advanced features and customization options. Some users appreciate the ease of communication with applicants and the ability to track interactions efficiently, while others feel that there is room for improvement in terms of document generation and delinquency management. In conclusion, user feedback on Entrata's applicant tracking functionality varies, with some praising its simplicity and others highlighting areas for enhancement.

### Accounting and Finance
Users consistently praise Entrata for its robust accounting and finance features. The platform's accounting tools and time-saving reports have been highlighted as particularly beneficial, allowing for efficient tracking of deposits and historical data. While some users have mentioned minor issues with check and invoice scanning, overall, Entrata's accounting capabilities have been commended for streamlining financial processes and enhancing reporting accuracy. Additionally, users appreciate the ease of payment processing for vendors' invoices and the platform's ability to handle a wide range of pricing and accounting requests effectively.

### Payment Processing
User feedback consistently highlights Entrata's efficient and user-friendly payment processing system. Tenants appreciate the ease of making online payments and the convenience of managing their financial transactions through the platform. The system's ability to accurately allocate deposits and fees online has been a significant benefit for property managers, reducing the need for manual payment processing in the office. Additionally, users find it advantageous that Entrata's comprehensive software eliminates the necessity for multiple tools to handle payment-related tasks, streamlining operations and enhancing overall efficiency.

Intuitive User Interface: Users have consistently praised Entrata for its intuitive and easy-to-navigate user interface. Many reviewers have stated that they find it effortless to use and appreciate the customizable settings that cater to their specific needs.

Real-Time Reports and Customization: The availability of real-time reports in Entrata has been highly appreciated by users. Several reviewers have mentioned how they value the ability to customize these reports according to their requirements. This feature allows them to access up-to-date information and make data-driven decisions more effectively.

Knowledgeable and Responsive Customer Support: Entrata's customer support team receives high praise from users for being knowledgeable, friendly, and responsive. Numerous reviewers have expressed satisfaction with the level of assistance provided by the support staff when encountering any issues or seeking clarification on features. Their prompt responses contribute positively to the overall user experience.

Users of Entrata have made a few common recommendations based on their experiences with the software. One recommendation is to improve customer support and introduce a two-way chat system for better communication. Users believe this would enhance the overall experience and make issue resolution more efficient.

Another recommendation is to use ParcelAlert for companies that handle a large number of parcels. Users find it to be a convenient solution for tracking and managing deliveries. They also suggest informing all staff about the text message services provided by ParcelAlert to ensure timely notification receipt.

In addition, users recommend giving Entrata a try, stating that it is easy to learn and use. They believe that proper training is necessary to fully appreciate its features. Users also advise taking the time to explore Entrata thoroughly by clicking on things in order to learn its capabilities.

Lastly, users recommend using Entrata's notification system over other similar products, finding it beneficial for keeping information organized and going paperless. They also believe Entrata is a great tool for student housing. However, they suggest researching other market competitors before making a decision.

Inadequate Updates: Some users have expressed dissatisfaction with the frequency of updates provided by the software, stating that they are not provided as frequently as desired. This has caused inconvenience for users who rely on timely updates to enhance their workflow and stay up-to-date with the latest features and improvements.

Technical Support for Email Links: Users have reported experiencing issues with links in emails not functioning properly. As a result, they have had to seek technical support to resolve this issue, which can be time-consuming and frustrating for users trying to access important information through email links.

Reliability and Multi-User Platform: Multiple users have mentioned that they find the software lacking in reliability. They desire a more stable platform that operates consistently without glitches or downtime. Additionally, users express a need for a multi-user platform that allows for better collaboration within their teams, enabling multiple team members to work simultaneously on different tasks within the software.

Entrata software has been praised by users for its user-friendly interface and efficient communication capabilities. Property managers appreciate the ease of lease processing, resident assistance, and maintenance needs that Entrata provides. The software streamlines processes, eliminates duplicate data entry, and saves time, contributing to increased efficiency. With reporting capabilities that help track leads, residents, invoices, and maintenance needs in one location, multitasking efficiency is improved. Entrata also consolidates marketing and advertising data, making it easier for companies to assess what works best. Users have found the software's customizable and automated leasing processes to be a valuable feature. Additionally, Entrata offers marketing reports tailored to different roles within the company, providing quick access to resident information and helping to synthesize the entire rental and management process. It simplifies the application process, enhances applicant tracking, improves loading speeds while ensuring data security and backup.

ParcelAlert is another useful feature of Entrata that solves package management issues for residents and property managers. By keeping a log of package records and notifying users when packages arrive, ParcelAlert ensures packages are properly labeled and delivered to the correct residents. This helps reduce theft and provides peace of mind, especially in dormitory settings. ParcelAlert also saves administrative time by organizing package management and ensuring quicker delivery. Users appreciate its ability to track shipping and eliminate the problem of not knowing where packages are or when they will arrive. Furthermore, ParcelAlert allows for timely alerts when receiving time-sensitive documents, solving logistic issues quickly and efficiently while reducing the risk of packages being left unattended or in unmonitored areas.

The Entrata Platform, from the company of the same name headquartered in Lehi, is a property management platform designed for leasing management of multifamily properties and tenants. The Entrata platform features a general ledger and accounting management, invoice management, as well as lead management with in-built marketing suite.

AppFolio Property Manager is a cloud-based property management software that allows multifamily and single-family, commercial, student housing, homeowners and condo association, and mixed portfolio property managers to market, manage and grow their business. AppFolio includes accounting and property management functionality, including the ability to: provide instant access to reports & statements, post & market vacancies, apply & lease online, screen residents, streamline rent collection, and mobile inspections.

Residential

Commercial

Community Associations

Student Housing

Plus - Residential

Plus - Commerical

Plus - Community Associations

Plus - Student Housing

Dotloop is presented by the vendor as an all-in-one real estate transaction management solution that gives brokers and teams full visibility into their business and empowers agents to close deals. It is now a property of Zillow (acquired 2015).

Starting Price

Dotloop

Entrata

Real estate property management software helps property managers and real estate owners manage commercial and residential rental properties with capabilities such as online applications and lease agreements, vacancy posting, rent collection, maintenance cycles, and tenant screening.

Real Estate Property Management

Likelihood to Recommend

Support Rating

Google Analytics

Google Tag Manager

Zoho Campaigns

Zillow

Apartments.com

Audience and Revenue Growth Strategist

Entrata 2019-05-24 19:56:13

UKG Pro

ADP Workforce Now

Leasing Team Member

Entrata 2019-02-26 10:46:20

Google Drive

Microsoft 365

Entrata 2019-12-04 14:56:48

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Google analytics

Creating templates

Makes sense

Google tag

Time consuming

Tag manager

User interface

Google tag manager

User friendly

Event tracking

Activity log

Lead generation

Ease of communication

Via email

Email function

Email marketing

Easy and fast

Record keeping

Allowing users

Customer interactions

Home

Real Estate Property Management Software

We utilize Entrata to manage websites and online leasing, including rental unit inventory, for three apartment properties. We manage and update housing inventory, create and deploy marketing content to our websites and social media platforms, maintain an image repository for all of our outbound marketing efforts, and maintain link tracking and vanity phone numbers.

Integration of lead-generation database with a website.
Ease of communication with apartment residents via email marketing, text, and web messaging.
Streamlined invoice and purchase management.
Standard website CMS functionality.
Unlimited file and asset storage in the cloud.

Website editing and content customization.
The user interface could be much more user-friendly and intuitive. Tools are disjointed, and some reports and integrations are several click-layers deep and not as accessible as they should be.
The integration with Google Analytics and Google Tag Manager for event tracking on-site is severely limited and lacking.

We have efficiently tracked and monitored with internet listing services (ILS), which have produced leads and leases for us.
We've bundled our costs and saved thousands of dollars from having to maintain a website and database with another provider.
We've been able to employ vanity phone numbers and URLs for marketing purposes to gauge the efficacy of our marketing channels.

AppFolio Property Manager and Yardi Property Management

Zoho Campaigns, Google Analytics, Google Tag Manager, Apartments.com, Zillow

Entrata is used on a day to day basis at my current place of work. We use it to keep track of residents, applicants, rent, utilities, and so on. Cardinal Management Group (the management group that oversees our team) uses Entrada at HQ, as well as at every property. The great thing about Entrada is that it's full of different abilities and minimizes the need for different programs!

Entrata does a great job of reminding you when you need/ should follow up with customers and you can use the Entrata email function for easy and fast follow-ups!
Applicant Screenings! It is so helpful to be able to do an Experian Credit Check on the same program where you have all the applicant information.
Every customer in Entrata has their own activity log where you can take note of any customer interactions that take place!

Sometimes, some of our customers won't require a follow-up but there isn't an option to opt them out of follow-ups but the leads will still appear.
Access. Some of the things that should be accessible to all team members aren't (creating templates, saving signatures, or seeing credit screening details) and putting in a ticket or asking for permission can be time-consuming.

Entrata has helped keep our budgeting in order and has made it simple to generate financial reports.

Entrata is used throughout my company: both at our properties and in corporate operations. Essentially, it's a full-service software platform for the property management industry. It can be used for customer relationship management, e-signatures, budgeting and accounting, and email marketing. It fulfills about 75% of my regular software needs.

I send customer communications almost exclusively through Entrata because everything ports into a customer activity log. It's simple and great for record keeping.
Invoices and payments can be handled from start to finish within Entrata. Expenses port directly into the property budget, allowing users to make informed buying decisions.
Within Entrata, a prospective customer can move from expressing initial interest to applying, signing a lease, and eventually renewing a lease. All documents and activity are housed within that customer's profile. It is the cleanest and most efficient method of leasing that I've encountered.

The biggest con that I can think of is that some functions are not as intuitive as they should be (while still being more intuitive than most competitors, if I'm being honest). Processes such as transferring a resident to a new unit, changing lease dates, or adding a new contact to an account can be exceedingly complicated.
Customers can opt out of any form of information sent through Entrata. As a prospect, that makes sense. As a tenant, not so much. Management frequently shares details that are absolutely essential to customers.

I think Entrata is a net ROI positive because it consolidates a lot of different software needs. Rather than paying for a CRM, accounting software, messaging tools, and e-signature services - you can accomplish everything in one platform.
Entrata simplifies the customer interface as well. A simpler leasing process means fewer lost leads.

Entrata

Overview

What is Entrata?