Dialpad: The Complete Calling App
February 08, 2022

Dialpad: The Complete Calling App

Vidit Joshi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Sell

I use Dial Pad for recruitment calls. It is easily one of the best calling applications as it has all the features one can use. It transcribes and keeps complete data of calls so as to access it later. It usually assists in going back to conversations or transferring calls and listening to live calls

Pros

  • Live Transcription
  • Call Analytics
  • Call Records and Data
  • Database Management

Cons

  • Better Transcription can be done
  • Sometimes the VM is not recorded
  • The Directory can be organized better
  • I am targeting more candidates
  • I can understand multiple accents
  • It is easier to turn up to someone to advice in the middle of a call
It is more appropriate to use and is better suited to my job than any other product. It has all the features of a caller app with other amazing integrations. I am a huge fan of how it summarises the conversation and I can always go back to a call and listen to something I want in seconds. Specifically, deciding the tone and important part of a conversation.

Do you think Dialpad Sell delivers good value for the price?

Yes

Are you happy with Dialpad Sell's feature set?

Yes

Did Dialpad Sell live up to sales and marketing promises?

Yes

Did implementation of Dialpad Sell go as expected?

Yes

Would you buy Dialpad Sell again?

Yes

Dialpad Meetings (formerly UberConference), Dialpad Contact Center, Dialpad Talk
The use of Dialpad has made my job quite easier. It's convenient to make calls with the use of any device, it automatically displays my availability and status. I can transfer calls anytime at just a click while also being able to hear that. However, sometimes it has connectivity issues during calls. I also face issues while using multiple devices at once. Its integration with my email is the best feature as I can also access VM's over email. The app can be improved by making a better UI and organizing the directory well.

Dialpad Sell Feature Ratings

Dialer Logistics ()
Not Rated
6.5
Contact preview
5
Dialer-CRM integration
9
Call notes & tags
10
Automatic call logging
2
6.3
Outbound dialing
9
Inbound routing
10
Custom caller ID
10
Click-to-call
1
Recorded voicemail drop
10
Dialer contact import
2
Campaign & list management
2
10.0
Follow-up calls
10
Dialer reporting & analytics
10
Dialer compliance
10

Comments

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