Item: Dialpad Connect
Rating: 10
Author: Joshua Rubin

Overall Satisfaction with Dialpad Talk

Use Cases and Deployment Scope

Accepting live transfer insurance leads calls. A central VoIP system that has strong three-way calling and a strong signal. The support is great. I also really like the AI feature to help with conversations on calls. This addresses the problem of not having a central phone system that we can monitor to work with.

Pros and Cons

Pros

Three-way calling
Mobile app
Call recording

Cons

Calling recording automated on regular version
CRM integration on regular version
Faster desktop app response

Most Important Features

Call recording
Smart phone app
Desktop app

Return on Investment

No glitches on calls
Less time on hold when you need support
More caring support staff

Alternatives Considered

Nextiva Business Phone Service

Lower price and fewer glitches, better features, and more user friendly. I used to have another company that took hours to get someone on the phone for support. With Dialpad Talk, I have someone in an instant and they are very helpful. Never once had any glitches, unlike other companies I've been with in the past

Key Insights

Do you think Dialpad Connect delivers good value for the price?

Yes

Are you happy with Dialpad Connect's feature set?

Yes

Did Dialpad Connect live up to sales and marketing promises?

Yes

Did implementation of Dialpad Connect go as expected?

Yes

Would you buy Dialpad Connect again?

Yes

Likelihood to Recommend

It suits my needs as an independent agent and I'm sure it would do well for larger organizations as well. If you're getting live transfers and need to have three-way calling, its a really good choice. If you want your incoming calls to be logged and recorded, it works great for that as well.

Comments

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Great VoIP Business Phone System!