Great Features!
January 14, 2021

Great Features!

Koren Pilkinton | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Talk

Dialpad is being used daily companywide. Employees use the phone and text features frequently. I think most of the problems with Dialpad, in my opinion, are that many people are not well versed on many of the functions. A lot of the time I find that I did not know how to use or access something until I need to do so. Yes, I did the orientation but until you are actually using the program, how will you know if you will have questions and or concerns. I think it would have been nice if, after a couple of weeks, someone would have come back and did a quick review to see if anyone had problems, questions, or concerns.
  • I personally like the text features. Being able to set-up different text groups is very helpful.
  • Very easy to use and pretty reliable.
  • Support response could be improved.
  • Every once in a while we had some audio problems and calls dropped.
  • I do know the impact on the business as a whole because we have only had it for less than a year.
We have a couple of other products such as Vonage and Shoretel in the past. I have to say each of them has some good features and some not so great features. I personally have pros and cons for all these products as well as yours.

Do you think Dialpad Ai Voice delivers good value for the price?

Not sure

Are you happy with Dialpad Ai Voice's feature set?


Did Dialpad Ai Voice live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dialpad Ai Voice go as expected?

I wasn't involved with the implementation phase

Would you buy Dialpad Ai Voice again?


It is a simple and easy system to use. I think it works best if you completely understand all of the features and how they work. The response time to various issue could be much better.