Overall Satisfaction with Dialpad Talk
Dialpad Talk helps all our departments communicate, not only via phone, but chat, and has a lot of features and apps that we can integrate. We use it on our desktop computers, laptops, tablets, smartphone, and more, and you can receive notifications on any and/or all devices, so we would never miss a call or a message. Beyond that, Dialpad Talk is such a nice app [that requires] less effort on customer's end.
- Recordings- Dialpad Talk has a great feature that we can customize and allows us to analyze every interaction.
- AI Transcription- Dialpad also identifies [which] words are being used during the calls, and lead us to a better logging of each call.
- Dialbot- It is a bot that helps you when something is requiring your attention. As a supervisor, this a tool that I use every day.
- Notifications- We would like to have more control on external devices about how notifications can be prioritized.
- Groups- We would like to have more tools when creating groups of agents in Dialpad (tools that allow us to personalize it).
- Moments- We would like to have more control about what Dialpad identifies as a "moment" during a call, so we can adjust few of them.
- Quality- With this app we can secure our quality level, always being on top of every interaction and never missing possible behaviors than [need to] be addressed in a timely manner.
- Flow- During the calls, we have some cards that remind our agents what to say and what to do when a specific word is mentioned.
- Immediate assistance- As supervisors we use the option to listen on live every possible negative interaction and work it out immediately.
Do you think Dialpad Ai Voice delivers good value for the price?
Yes
Are you happy with Dialpad Ai Voice's feature set?
Yes
Did Dialpad Ai Voice live up to sales and marketing promises?
Yes
Did implementation of Dialpad Ai Voice go as expected?
Yes
Would you buy Dialpad Ai Voice again?
Yes