Easy to use!
Updated January 27, 2021
Easy to use!
Administrator in Human ResourcesInsurance Company, 11-50 employees
Score 10 out of 10
Overall Satisfaction with Dialpad Talk
Dialpad Talk helps all of our offices across the state to better communicate with each other, and the public. The system is easy to program and the individual user settings are easily managed by the staff. There are a lot of customization options that we didn't have using other phone systems. The other major positive with Dialpad Talk is the ability to switch the call between devices. The mobile app and desktop app keep our communication lines open 24/7.
- Ability to work with different devices (ex. pc, cell phone).
- Easy to program for a holiday or emergency closing.
- Many settings to chose from and customize.
- Call coaching could have more features added.
- Voice AI isn't always accurate.
- Has significantly helped communication within the business.
- Has significantly helped communication with the public.
We previously used an NEC Voice over IP system. Dialpad Talk is much easier to program and on/off schedule for holidays and weather closings. Also, the previous phone system could only be used while staff is at their office. Dialpad can be used anywhere and programmed from anywhere.
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