8x8 X Series

8x8 X Series

Customer Verified
Top Rated
Top Rated
8x8 X Series

Overview

Reviews

One and done

7
8 x 8 [X Series] is being used company-wide. It is our sole communication source aside from in-person or online. We use 8 x 8 [X Series] …

Works ok...when it wants to

6
8x8 X Series gives our company the portability need, especially with COVID-19 and the fact that most of our employees are working from …

Not great, but hopefully getting better?

1
8x8 X Series is utilized by our entire organization as a soft-phone option. We utilize it as the primary support telephone as well. While …
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Every Day User of 8x8

7
I use 8x8 X Series daily to make outbound calls, receive calls and send texts. It has made it easy to make calls from my computer no …
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Honest Product Review!

8
We use it [8x8 X Series] across the whole company. It's a one-stop-shop for all phone, meeting, and fax needs.
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8x8 [X Series] makes my life easy!

10
We used 8x8 [X Series] to supply a remote office with telephone service. We needed to get telephone service to this office fast and the …
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Great Phone!

7
8X8 Virtual Office is being used by our entire organization for doing meetings, listening and reading voicemails on their computer …
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8x8 [X Series] Not so great

5
Our organization uses 8x8 X Series [(Formerly Virtual Office)] to manage incoming calls to our Client Support team.
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Great, affordable phone service

10
We receive several calls from our financial institutions. The 8x8 X Series integration allows us to populate the company profile when the …
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Best service at the best rate

10
8x8 X Series is our primary phone system and it has worked perfectly for all [our] needs. 8x8 X Series is easy to use and we especially …
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Great Phone Solution

10
We use 8x8 X Series for all of our phone systems at 3 different office locations. It works well for us to be able to manage calls coming …
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A good experience overall

7
We use 8x8 [X Series] as our primary telecommunication provider, including phone lines and fax lines. It is used by the entire company and …
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So helpful during the pandemic!

10
The entire office uses 8x8 for our phone system. It's helped us during our remote work because the auto attendant was used to sub for …
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Popular Features

View all 16 features

Call recording (167)

8.9
89%

Message alerts (197)

8.2
82%

Directory of employee names (168)

8.0
80%

Answering rules (205)

7.6
76%

Reviewer Pros & Cons

View all pros & cons

Pricing

View all pricing

8x8 Express

$12

Cloud
Per User/Per Month

X2

$24

Cloud
Per User/Per Month

X4

$44

Cloud
Per User/Per Month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Cloud PBX

8.2
82%

Call Management

7.9
79%

VoIP system collaboration

7.7
77%

Mobile apps

7.9
79%

Product Details

What is 8x8 X Series?

8x8 X series promises smarter, more efficient ways to connect with customers and employees. 8x8 says its X Series delivers a powerful Unified Communications platform that provides one solution for voice, video and chat across any device, anytime and anywhere. The vendor says 8x8 X Series includes these communication tools:

Cloud phone service—Reliable, feature-rich cloud based phone service
Advanced call forwarding—Never miss an important call again by forwarding your office calls to your cell phone, home phone
Chat/Messaging—Quickly resolve questions with inter-company chat that’s safe and secure
Business SMS—Send, receive and track text messages
Presence —See who is on the phone and who is available by checking their status icon; no more chasing people down
Mobile and Desktop apps—8x8 Work desktop and mobile apps make it simple to call, IM, schedule meetings and more
Online meetings—Collaboration with web, audio and video conferencing
Internet faxing—Send and receive unlimited faxes online
Call recording—Easily record and save telephone calls
Global dial plan—With a global plan, you get unlimited calling to 40 international locations
Call Quality Analytics —Visibility into all communications
Supervisor Analytics - Trend analysis and metrics on sites, endpoints and call queues

8x8 X Series Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

8x8 X Series Video

What is 8x8 X Series?

8x8 X Series Integrations

8x8 X Series Competitors

8x8 X Series Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Alternatives

View all alternatives

Frequently Asked Questions

What is 8x8 X Series?

8x8 Virtual Office is a unified business phone and VoIP communications service. It includes features such as instant messaging, softphone, video calling, web conferencing, call recording, visual voicemail. Prices range from $22-$175 per user per month, depending on amount of features desired.

What is 8x8 X Series's best feature?

Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 9.5.

Who uses 8x8 X Series?

The most common users of 8x8 X Series are from Small Businesses and the Real Estate industry.

Reviews

(1-25 of 398)
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Amelia Hall | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
We use 8x8 for our phone system. Overall I say it's good and works, but there is definitely room for improvement. In our business model, we have incoming calls try 2 different receptionists; if neither answer it goes to an auto attendant in which gives them an opportunity to leave a VM in a general inbox or dial by name. This is not a typical dial by name in that they can type in a name, but I have to make many sub-menus because there are only 8 slots per menu- so I have to say for last names beginning with A-D press 1, and so on. Changing the sub-menus isn't the most user-friendly out there, for example when we gain or lose an employee and need to change the order of the list (press 1 for John, press 2 for Jane) and transfer to external numbers. You are not able to name the menus either, so when you start getting sub-menu after sub-menu it's a lot harder to know which one you are at. I actually keep a spreadsheet so that I can make sure the audio and transfer numbers are correct since you also cannot name the external numbers. When trying to rearrange the external number order, (when someone belongs in the middle of the list) it messes completely with the current order and numbers and it's better to just start over and enter them in again.
  • Incoming calls - they rarely get lost.
  • Transferring calls.
  • Sub menus in the auto attendant.
  • VM to text for the hearing impaired.
I wouldn't want to use this for a large corporation or somewhere with a lot of people you may need to get in contact with, since their menus are limited and not clearly marked.
Daniel Bonilla | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Review Source
The 8x8 platform is being used across the entire organization. We are routing calls to local showrooms and then rolling over to our customer service queue in Illinois. Since changing from our old UCS system, employees have had the flexibility to work remote. Also, the IT department has started to use it when providing support to end users at remote locations. Being able to start a video meeting via our cellphones by one click is very helpful.
  • Faxing is straight forward
  • VM notifications
  • Directory is easy to navigate
  • Customer support needs some serious changes. The inability to email a ticket in is extremely frustrating. 60% of the time support technicians are quick to blame the customers environment for issues without adequate troubleshooting or review from the engineering team.
  • Updates to the VoIP client need to be QA'd better. Making an update available that breaks features such as call forwarding, warm transfers and parking calls in unacceptable.
  • Maintenances on 8x8 X Series infrastructure need to be done off-hours or on weekends. Pushing an update midday and causing an outage for either desk phones or the 8x8 app is unacceptable. We had several instances this quarter where one or the other would stop working only to have it resolve on its own 2 hours later.
  • 8x8 mobile app has call echo more than 50% of the time. This occurs whether or not we are on wifi.
8x8 (non contact center edition) is well suited for smaller businesses that do not rely heavily on calls. If you need heavy reporting on queues or extension usage the basic x series licensing is not for you. Even with the x4 call analytics license assigned I find myself needing more when reporting.
November 12, 2021

One and done

Score 7 out of 10
Vetted Review
Verified User
Review Source
8 x 8 [X Series] is being used company-wide. It is our sole communication source aside from in-person or online. We use 8 x 8 [X Series] daily in [the] office and remotely. All of our team members find 8 x 8 [X Series] easy to use and we have grown comfortable and familiar with the features; this makes for a fast and efficient process.
  • Telephone communication
  • Voicemail
  • Messages
  • Check voice mail
  • Control panel on phone
  • Menu button
I utilize my 8 x 8 [X Series] exclusively to communicate via phone to my clients. Everyone contact is initially via phone then later in person. My company does work internationally as well, so I love that out-of-state calls are just as clear as those I take initiated within the state of Texas, USA.
Michael Weisel | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use 8x8 for our U.S. team. We have used it overseas in years past as well but don't anymore. It allows us to still have a virtual presence even though we haven't been in a physical office setting in almost two years. We use the auto attendant feature to route calls and the virtual interface to check voicemails.
  • Call quality
  • Virtual interface
  • Pricing
  • Ability to block spam calls
It [8x8 X Series] works well for our company, scales both up and down, and it fits our budget well. I can see this working for a larger company as well as they have a lot of flexibility with their plans. We were able to transfer over our office phone numbers when we first started using them 21 years ago. It would also work well for a small office as there's a lot of room to grow.
Joe Khoe | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Review Source
We used it to communicate by voice, text, meetings, and fax while in the office or traveling around the world. The 8x8 Virtual Office app on our smartphone acts as a cordless extension of our desk phone, so we can answer/make calls from anywhere. Sometimes we let a person without a desk phone extension use the 8x8 app on their cell phone to share the same extension with 2 users. It is great to make calls on the app to reflect the caller ID of our company instead of the caller ID of our cell phone. Texting with our company extension number is great since we don't have to give out our personal cell phone numbers for texting anymore. Our sales people love Virtual Office since their caller ID reflects their DID number, so their potential clients can call them directly instead of having to call the main number to have their call routed by the receptionist. Faxing is instantly received and stored for a long time on Virtual Office. No need to come into the office to check the fax machine for an important document. We have saved time and money using 8x8 Virtual Office.
  • Great for communicating with your company employees.
  • Convenient for having meetings through the conference bridge.
  • Powerful phone system with many features that can be modified easily to adapt the phone system flexible customer needs.
  • Has everything you need to communicate with businesses in one place: voice, fax, text, meetings, etc.
  • Need the ability to send text attached files or pictures to contacts.
  • Need an easier way to block callers with a block phone number button similar to cell phones.
It is a must-have for salespeople or people on the move. You don't have to worry about power outages bringing your phone system down. The 8x8 Work app keeps you connected to your phone system 24/7/365.
Derek Dukes | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
8x8 X Series gives our company the portability need, especially with COVID-19 and the fact that most of our employees are working from home offices. Setup was fairly easy. We purchased phones, set up our network internally, and finished setup with 8x8 within a few hours. I have deployed all 8x8 products to our workers - from physical phones, mobile soft phone apps, and applications that are available on Mac and PC. One gripe I do have about 8x8 X Series is the new X-Series administrative console. [From my experience] the learning curve is steep and we were not offered any training before it was rolled out to us. I have had to contact support on issues that used to be relatively straightforward. I'm slowly getting the hang of it, but hopefully, there will be an overhaul to the X-Series platform soon.
  • Ease of use
  • Portability
  • Reliability
  • [The] 8x8 X Series admin console is confusing.
For small business[es] that need a robust PBX package, 8x8 X Series is one of the better products in the market. The phones offered are some of the best, and while aspects such as the online portal can use some work, the product as a whole works well.
Score 7 out of 10
Vetted Review
Verified User
Review Source
The 8x8 [X Series (Formerly Virtual Office)] is being used by one of the smaller sites in group, as a Unified Communication platform. It is being used by the whole site staff and factory. It helped us address working from home through COVID-19 it allowed our staff to still take business calls from any location. Our team used phones, phone app and the desktop app.
  • Desktop App
  • Easy to Deploy
  • Flexibility
  • Pick Up Groups need to simpler
  • Hunt groups more pick up options
  • Online Management portal [laid] out better
I would recommend 8x8 [X Series (Formerly Virtual Office)] to either small business or huge corporate call [centers,] it doesn't seem to fit a medium sized [organization]. It is well suited to flexible business that allow flexible working from home and in the office. It is a perfect system for people on the move with the mobile app.
November 24, 2021

Functional but quirky

Score 6 out of 10
Vetted Review
Verified User
Review Source
I use 8x8 X Series at [the] office and on [my] laptop and cellphone for remote access. Can usually access outside of office
  • Allows remote access
  • Phone and fax use
  • Visual voicemail
  • Voicemails usually stop after 30 seconds
  • No way to silence phone ringing
  • Loses connection at times
Remote access is helpful. Can access work phone and voicemail from home or while traveling, as long as there is a connection. If poor service, it is problematic, but otherwise works fairly well, and it is linked with both phone and laptop to the office phone, so can access on all devices.
November 11, 2021

Office Text That Works

Score 10 out of 10
Vetted Review
Verified User
Review Source
Used across all departments, used for employee-to-employee communication via instant message, used to communicate with clients via SMS. The phone app has made it possible to effectively communicate on the go. [8x8] X Series has progressively intergraded mobile technology including the ability to send and receive texts and photos from mobile to desktop. This feature alone has refined how we communicate with clients and the convenience is well taken.
  • Text
  • Instant message between users
  • Setting up away greetings for days we are closed is a complicated process, it would be nice to see this simplified and integrated into virtual office.
  • Caller Id and call history do not always work in real-time with the user interface. Some employees will see the missed/incoming/outgoing call history and others will not see certain calls.
  • Integrating the FAX to the same virtual desktop interface would be great. Having to log in to a different account to send a fax seems outdated and require[s] an extra step.
Great as a office communication platform.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Brilliant product, great clear lines, good customer and tech support. When I was experiencing latency due to bad internet signals, they helped me out.
  • Customer support
  • Great tech help
  • Ease of use for site and mobile system
  • My mobile won't ring when [receiving] incoming 8x8 virtual office calls.
I can use my number and set up my number anywhere in the world, and having it as a mobile app is fantastic.
Score 1 out of 10
Vetted Review
Verified User
Review Source
8x8 X Series is utilized by our entire organization as a soft-phone option. We utilize it as the primary support telephone as well. While we have been with 8x8 [X Series] for over 10 years we have become increasingly frustrated with the product. Constant required updates and dropped calls have been an expected distraction at our organization. Unfortunately, our support documentation and infrastructure [have] maintained the relationship. There was a recent update which we hope will improve the performance issues.
  • 8x8 [X Series] is easy to install and pop up notifications work well.
  • Voicemail works well, and recording options are simple.
  • Controls are simple when using the app via phone or Mac.
  • Calls are frequently dropped, or connections are unstable despite quality wifi connection. Improving the parody between 8x8 vcc and soft phone would drastically improve our [functionality].
  • The recent update created multiple disruptions in service despite the email notification.
  • US based support, or people who speak english more clearly would benefit our company greatly.
8x8 [X Series] has consistently been a good option for internal calls, however, with daily dropped calls through our support line and constant needs for closing and restarting the application we've become frustrated as an organization.

We are cautiously optimistic that the latest update will resolve our struggles. In the event that we continue to utilize 8x8 [X Series] for our VCC and soft-phone option moving forward and see what we've come to expect, we will likely pursue another solution.
December 10, 2021

Every Day User of 8x8

Score 7 out of 10
Vetted Review
Verified User
Review Source
I use 8x8 X Series daily to make outbound calls, receive calls and send texts. It has made it easy to make calls from my computer no matter where I am so it is always coming from the same phone number. There is also the ability to forward calls to my cell during certain hours to make it easy to never miss a call.
  • Makes calling from my laptop and from the number my customers are used to, very easy.
  • I love being able to text from the same number as well.
  • Easy layout makes use very simple.
  • I have had trouble getting the app on my phone. It says I need a code from the admin but we can't seem to find it.
  • I wish it would detect when my desk phone is on the same network. I have answered calls from home, and not changed it to the computer output, and it makes me look very unprofessional having to hang up and change the setting to call again.
  • I wish the transfer was easier instead of making me search the name. Give me a list right as I hit Transfer.
I have really enjoyed using 8x8 X Series. It seems to be well put together and they are always working on new features. Recently added the ability to send and receive photos in text messages which has been very helpful. If you are making or receiving phone calls daily, and don't want to be stuck to an office phone, or giving your personal number out, this will do the trick.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We were looking for a VOIP solution that would be easy to set up and would allow us to use physical phones in the office while also allowing for remote work away from the office. Right off the bat, 8x8 X Series was super easy to set up, and they've got really great customer service that was always easy to reach and to work with. Having the ability to answer phone calls coming into the office while at home or elsewhere has made things much easier for us, and the virtual assistant/routing options are great as well!
  • Customer service.
  • Easy setup
  • Reliable service.
  • Some of the online dashboard features can be a little difficult to figure out, but they've improved this over the years that we've been using them.
  • Setting up the different lines and numbers can be complicated, but it'll really depend on your particular setup.
Coming from the perspective of a small office, we've really appreciated the flexibility that 8x8 X Series has allowed us to practice. We can answer and route phone calls remotely while not in the office, and nobody would ever know we weren't in the office. Also having an auto attendant that's easy to manage can add a layer of professionalism and help us by routing calls a little easier.
November 18, 2021

Honest Product Review!

Score 8 out of 10
Vetted Review
Verified User
Review Source
We use it [8x8 X Series] across the whole company. It's a one-stop-shop for all phone, meeting, and fax needs.
  • Faxes
  • Mobile phone App
  • Meeting scheduling via Outlook
  • Often I pick up a phone, however, my computer keeps ringing for another minute or so.
  • Fax issue, where quality is not perfect or unsupported file, the whole thing doesn't go through...or actually keeps reloading and trying to send without actually sending.
It [8x8 X Series] works well for small size company that needs a one-stop solution. I think that really small officers or larger enterprises would be better served by a more robust system where they have an IT team and more control over the entire flow.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We run a small, single-provider, pediatric office, and we love using 8x8 [X Series] to communicate with our patients. It's so easy to use, and being able to take calls remotely has been huge during the pandemic and even before that. We like that we can have a single number that can be answered by anyone on the team from pretty much anywhere in the world that has an internet connection. We also use the fax services, and initially, we had some issues with consistency, but we haven't had any problems in the last few years.
  • Taking phone calls from anywhere (via mobile and/or computer/web app)
  • Customer service is phenomenal
  • Rock-solid reliability
  • Very affordable and flexible offerings
  • Set up can be complicated for the layperson, so you'll need someone who can handle that, but support is generally great.
8x8 [X Series] is great for unifying your communications across a team, department, or company. We use it at a very small pediatrics office, but there are tons of features for scaling, so it would be great regardless of whether you're a small team or a huge company. It's also great if you have a remote team because you can take calls from a single number from anywhere as well as set up individual numbers for each individual that can be answered from an app on your phone or computer.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We used 8x8 [X Series] to supply a remote office with telephone service. We needed to get telephone service to this office fast and the building did not have telephone hookup (and the timeline from the telephone company was 2 months) but we were able to get internet access installed. We decided to use VOIP with 8x8 and we were able to install the solution within 2 weeks.
  • Great service
  • Great technical support
  • Quality equipment
  • Voicemail settings can be confusing for some users, make some easy guides.
  • Offer warranty on phones while you have service.
  • Offer discounts on phone upgrades after 2-4 years.
8x8 [X Series] is great for small companies who have less than 100 users mostly because of costs and management. 8x8 has mobile working capabilities and makes it easy for users to work at alternative locations. Large business[es] may find it cost prohibitive because when you have that many users the cost of a phone system and infrastructure usually is less costly per user.
October 18, 2021

Great Phone!

Score 7 out of 10
Vetted Review
Verified User
Review Source
8X8 Virtual Office is being used by our entire organization for doing meetings, listening and reading voicemails on their computer screens, [and] looking up extensions. It is also being used remotely on people's cell phones when they are not in the office working. Virtual Office addresses our organization problems with COVID and having to work remotely. It is a very good product in my opinion.
  • Web Meetings
  • Seeing Voicemails
  • Looking up other extensions
  • Make it easier to connect to the person's calendar for meetings.
8X8 X Series is well suited for our organization as we have numerous sites and it shows you exactly who is calling you. It is very user friendly for all users. I find it particularly easy to change a person's name and if necessary their voicemail password as that is part of my job to make sure that everyone can easily access their voicemails.
Score 10 out of 10
Vetted Review
Verified User
Review Source
This is the primary telephonic communications format for the legal practice. It is a VOIP phone system, that can be accessed via VOIP desk phone, and AP on my PC for when I am operating remotely or by an App on my smartphone. It communicates with my contacts on outlook, so it records callers' names, phone numbers, and then the number of times called and the duration of each call. It also serves as my fax machine sending faxes by uploading scanned documents and it receives faxes primarily via a PDF attachment to an email. Records of calls in, calls out and faxes, and an out last for a significant period of time.
  • Handles multi party calls vi its bridge/conferencing capability.
  • Voicemails are retained online, are accessible via the desk phone, via the online app and are delivered by voicemail that can be saved as a permanent record.
  • Sending and receiving faxes is easy and can be done at your desktop, the PDF attachments of each fax can be saved and filed in the appropriate cleint document file.
  • The PC app, the smartphone app and the desk phone all readily connect to Bluetooth hearing devises.
  • I sometimes have difficulty accessing my admin folders to change certain information; generally, communications via support easily resolve this issue.
For me as a solo practitioner, it [8x8 X Series] is well suited for all telephonic and facsimile functions.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We chose 8x8 X Series for our domestic and international communications by phone, chat, fax, and screen sharing. We found the solution from 8x8 X Series to be the most flexible, efficient [product] that satisfied our communication needs to provide reliable and secure communications to our clients and hospitals worldwide.
  • Easy to understand and configure
  • Reasonably priced
  • Integrated flexible options for different types of communications all in one place
  • Screen sharing for right to the point quick tech support
  • Troubleshooting 8x8 Work App for Desktop & iPhone
  • Offer seamless double authentication for enhanced user security logins
[With 8x8 X Series, I've] been able to see our calls, voicemails, chats, and faxes in one place without having to go to many screens. International calling pricing is reasonable for most countries.
Score 5 out of 10
Vetted Review
Verified User
Review Source
Our organization uses 8x8 X Series [(Formerly Virtual Office)] to manage incoming calls to our Client Support team.
  • Daily Reporting
  • Incoming calls
  • Calls are frequently dropped
  • Calls will frequently come in but when answered, will fail to connect
  • Internal transfers result in dropped calls
8x8 [X Series (Formerly Virtual Office)] is fairly easy to use, as the UI is fairly user friendly. However, the actual functionality has varied results. Oftentimes, when a call is answered it will fail to connect fully, and either the caller or recipient is not able to hear the other party. Additionally, calls are frequently dropped. Users are forced to restart the program on a regular basis.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We receive several calls from our financial institutions. The 8x8 X Series integration allows us to populate the company profile when the call comes in and allows us to transfer or join lines as needed.
  • Ability to transfer call and join lines.
  • Ability to populate the company profile as the call comes in.
  • Allows call recording which is beneficial for training and reviews.
  • No issues at this time to report.
Very useful for our customer support team. We do not use 8x8 X Series other than for our support staff so I cannot speak to other uses.
Score 10 out of 10
Vetted Review
Verified User
Review Source
8x8 X Series is our primary phone system and it has worked perfectly for all [our] needs. 8x8 X Series is easy to use and we especially like the integration of SMS messaging. As the owner, I enjoy the ability to access the system virtually via my personal cellphone and am able to make changes from [anywhere].
  • SMS messaging
  • Phone application
  • Reliability
  • Initial setup can be a little difficult
When contacting customers, having the ability to text message is extremely important.
November 19, 2021

Great Phone Solution

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use 8x8 X Series for all of our phone systems at 3 different office locations. It works well for us to be able to manage calls coming in and they are appropriately routed to the location/person the caller is needing. The system helps us manage a large volume of calls coming in from all of our employees. The ability to use the smartphone app has also made our company more efficient.
  • Call Forwarding
  • Smart Phone App
  • Ease of Use
  • Easier to use back office
  • Call quality at times
  • Texting
I haven't had any issues with the service and would recommend it to anyone with the same call volume.
November 09, 2021

A good experience overall

Score 7 out of 10
Vetted Review
Verified User
Review Source
We use 8x8 [X Series] as our primary telecommunication provider, including phone lines and fax lines. It is used by the entire company and assists with our calling and faxing needs.
  • Mobile App allows for flexibility.
  • Provides alternate forms of communication (calls, faxes, messaging, meetings).
  • Length of time for faxes to be transmitted (a little inconceivable for digital services).
In the current environment of uncertainty with job locations (working from home or the office), 8x8 [X Series} does offer the mobile app that can be used from anywhere with cell coverage and allows the users to text their clients through the app without having to divulge personal contact numbers.
Score 10 out of 10
Vetted Review
Verified User
Review Source
The entire office uses 8x8 for our phone system. It's helped us during our remote work because the auto attendant was used to sub for a person actually being at the office to answer the phones.
  • Auto attendant
  • Call routing
  • Voicemail
  • None
This [8x8 X Series] helped tremendously when we were working remotely. We were able to set the system up to route and forward calls to the right people without having to physically staff our front desk.