8x8 X Series (Formerly Virtual Office) Reviews

We use 8x8 X Series throughout our entire office. We are an ambulance service and having a quick and easy way to navigate phone calls in the direction that they need to go is a very important part of our business as we have multiple departments (dispatch, office, etc.) that must have clear lines at all times. 8x8 X Series helps us with that!

It is reliable and flexible. I have been using it since 2009 and it is seamless between my hardphone, on my computer, and on my mobile phone through its app. The ability to use all of these is my favorite functionality, as well as being able to simply click a number on my phone and my hard phone will connect to where I am dialing.

We use the 8x8 system in our small office. The problem it addresses for us is that it allows us to make calls from home through the app, and the caller ID shows the office number. We love this feature!

We work across three locations and out on the road much of the time. Using a cloud-based VOIP PBX is the only way we can have the flexibility we need to work seamlessly as a team and be always contactable by our customers. The combination of desktop handsets and the iPhone app is superb in that from a client point of view, it doesn't matter where we are, we are always "at our desks."

Remote Connectivity and Auto Attendant support. Easy to access on the phone application and has seamless integration and great quality of HD sound for all calls. We also use digital faxes for all our users which is very handy.

We use it for our whole business. If I have had any questions about issues, customer support addressed my issue immediately.

I use 8x8 on a regular basis, at work and outside of the office. It allows me to make and receive calls to the office even when I am not there, which is a lifesaver in our field where we can get calls at all times of the day that NEED to be answered.

phone system for our company, with sales extensions. Voice mail, call forwarding, etc. General way customers can call our sales people, communicate about their orders, reach their particular sales person or leave a voice mail message. We use mainly for sales as accounting and shipping are handled over email.

I manage 5 other businesses and use 8X8 to manage all my office telecommunications. I also use it on the road with my iPhone. I use it for teleconference as well.

8x8 X allows us to work remotely and in a more mobile fashion. It's making sure we don't miss important calls from our customers, and it allowing us to have a very flexible/stable phone system.

We turned to 8 x 8 in 2016 when the cost of traditional phone service was getting out of hand. I worked with Ferman Smith to get the transition rolling and we have never looked back. We use the system throughout our office and is has made all the difference in the world. The system is reliable and if there are ever any questions, I just call and there is always someone to help me.

We use 8X8 to make international calls, so basically, we required a VOIP service. Since we are traveling and on the go, it doesn't make sense for us to be paying Network fees so 8x8 was the cheapest option. The company is relatively small, we are three people and the receptionist also answers the VOIP. We are making many calls individually to businesses (internationally) and looking for their overstock/opportunities in the market.

This is used as our direct phone service. The service provides clear pristine sound.

8x8 Virtual Office is our primary phone system at all our facilities. It addresses a number of issues we had in the past:

• It unified a multiple of locations under one system where previously we had a mixture of systems.
• With its virtual office functions, we are able to tie in mobile users via the apps and treat them as if they were in the office. Even those who work from home can operate the same with caller ID and directory access and using their office extension to ring on their cell.
• It allowed us to eliminate a fax machine and POTs. Users use their 8x8 Virtual Office app to send and receive faxes.
• Easy to transition phone numbers and fax numbers over to 8x8 Virtual Office to ensure customers have key contacts retained.
• We can manage multiple directories for multiple companies and allow calling between multiple companies. Also, ring groups and pickup groups are amazing.

8X8 was selected as our VoIP system throughout the organization. The ability to be able to have access to the company's phone system anywhere in the world was a key selling feature. It also integrates into our CRM system, which is an added bonus.

We are a small company and have only a couple of people so 8x8 is used with one account, with more to be added. It’s easy to use with a great connection and solves the problem of having to have a physical handset. I can take it wherever I want in the world.

Currently. we have 8x8 in our office. It is used from the front desk all the way to administration. We changed over from an old Nortel system and it has been a wonderful experience. Now all our voicemails are accessible from any phone. I have the ability to change the auto attendant through a website and adjust messages and holiday hours with ease. eFax is also very nice. Having fax numbers for every phone number and the main office fax ensures that when a fax does come in it goes to the appropriate line without any confusion or misplaced paper.

We are currently using 8x8 as our phone system across the whole organization. We use it to receive, make and forward our customer phone calls. We have 5 different phone sets for our office workers. We have found them to be reliable and consistent.

I utilize 8x8 Virtual Office to allow me to have two geographical phone numbers, remotely answerable so that I'm available to help existing or potential clients even when on the road.

8x8 allows us to make and receive telephone calls in the office and outside of the office. We have them hooked to hardwired internet telephones that were kindly provided by 8x8 and allow us to divert, transfer, make and receive calls quickly and easily. We are also using the app to make and receive calls on the go and call record which is useful for our sales team.

We use 8x8 in our New Jersey office, which has employees in multiple locations. The quality of the calls is the same as a landline, but the options for handling calls are so much better. Calls can be forwarded to different locations, and the mobile app is nearly perfect. When we started using the service our phone bill was cut in half, and we make a lot of calls! Finally, the customer service is great. Although we don't need help often when we do call a live person answers in the first few rings.

A great service, and I wouldn't hesitate to recommend them to everyone.

Provides answering attendant, remote numbers and connectivity to remote offices

I believe that i am the main user of 8x8 for our company. We use it mainly as an answering service and it works well for us. The only issue that would be nice would be to be able to block some of the telemarketing calls that don't leave a message but still take up one of our 40 available messages before we need to delete them. We get a lot of hang up calls.

8x8 is the main phone line for my 2 studio locations. During business hours, most calls are directed to me/general mailbox. Customers have the option to dial an extension of any of the teachers and be transferred directly to them or they can default to our general mailbox which I receive.

We use it as our main phone service - all incoming and outgoing calls between our 2 locations.