8x8 X Series (Formerly Virtual Office) Reviews

I have a total of four employees, including myself. As the business owner, 8x8 X Series (and the computer software 8x8 Work) has allowed me to have one employee work from home since the beginning of COVID-19 back in March. Unfortunately she was no longer able to work in the office because her kids had to stay home and do virtual learning. Having 8x8 Work allowed her to use a headset to make outgoing calls, receive incoming calls, listen to voicemails, send/receive text messages, and complete most of our communicative tasks from the comfort of her home.

We use 8x8 to both allow our sales staff to communicate with each other as well as clients. We also use it to allow corporate staff to make and receive calls. It allows our staff to be completely mobile while still being reachable.

We utilize 8X8 across our organization in several countries. It enables us to communicate effectively at a very low price point. We implemented the contact center for Security Services early on prior to COVID so all of our staff working to support our customers and products were safely at their home offices.

Our company uses 8X8 to mange all of our phones. Our employees work remotely and use "softphones" to answer and make phone calls.

We use 8x8 for two companies for all incoming and outgoing calls, starting in early 2015. We have a competitive priced global plan which allows for unlimited calls to approx. 40 countries which is very convenient for our international business.

The company offers several options to set-up calls queues. The service team has always been reachable and attended to any requests during the last five years. As a public company, 8x8 provides us with the confidence that they act in the best interests of all their stakeholders - customers, employees and shareholders.

The X Series is great on the user front. It's pretty user friendly and there have been some nice improvements on the platform to make it a much better software for the user. However, on the administrative side, switching from the Virtual Office Account manager to the Admin Console has been really rough. It is not as user friendly as it may appear. They do not provide the information needed to successfully utilize the product. There are some features to it that are not conducive to business operations and make it very difficult to be productive.

I am using 8X8 as a VoIP phone. I can use the phone app, physical phone and virtual on my computer. It also integrates with Salesforce which is a great feature. I use the video conferencing and phone extent ion. The customer service has improved and response time as well.

I am a Benefits Consultant working from home for a company that helps secure Veterans Benefits for qualifies War Era Veterans. We use 8x8 as a CRM interface for Sales and to facilitate the delivery of services to our clients. 8x8 is used by management as well to monitor the progress of enrolled clients and to ensure effective delivery and a positive outcome.

It is used across the entire organization but particularly used among the executive team to work from anywhere. It allows us to answer and make calls from anywhere, including our cars while maintaining a professional appearance. It allows us to make 4-button dials from anywhere into the organization and ring groups.

All users at our corporate office use 8x8 for messaging, fax, and of course voice. Not only do they use a desk phone, or in some cases a soft phone, but many also use the smart phone app. This all allows for greater ease of communication. The Virtual Office desktop program also lends itself to managing the various system features.

It’s great for using to organize conference calls with internal staff and with leads. It has lots of great features and makes life and business very easy. 8x8 customer service is also amazing and is very courteous and friendly with listening to the situation and coming up with a fast solution. We have different offices in different states and 8x8 makes conference calls and transferring calls super easy! I know that my company has used 8x8 for a long time and is very satisfied with it.

We use 8x8 as our phone service. Without 8x8 we would not be able to function because we need to make calls. 8x8 is actually a terrible service, and I would not recommend this to anybody to be honest. 90% of our issues stem from 8x8's application (8x8 Work). The VCC seems to be okay until it starts to take random options away from you.

This is our main phone system for our virtual company. We are heavy users of the desktop, virtual, and 8x8 app phones.

Used across the entire company, offices outside the US included. Used for all daily calls and works well. It allows us to handle 1 on 1 and manages conferencing well. Conferencing features also work well.

I've used 8x8 for my home-based business for more than 10 years. Because my business had an artist that traveled world-wide, I found 8x8's service internationally as well as domestically to be advantageous. I particularly like the ability to capture texts and turn them into text files. There are many other aspects of 8x8 that I haven't discovered yet--many solutions to problems that haven't arisen yet await.

8x8 X Series is our current phone system. We use it with Polycom VVX 601 desk phones in the office and with the Windows, Android, and IOS apps. We use an auto attendant for our home office phone number, user accounts with DID access for our home office users, and Ring Groups for departments and member, donation and technical support.

We are currently using this product company wide. We use this product to make outgoing phone calls and for internal communication. We use the mobile version to allow some of our employees to have a second number on their cell phone. The product acts as a virtual phone for our use case and implements well with the contact center product offered by 8x8.

In addition to providing 8x8 X Series services to my clients, I also use it as my in-house system providing a better means for my customers and prospects to stay in touch with me via voice, text, or video conference. I am a certified Sales Engineer for 8x8 with the ability to perform full Network Analysis testing to confirm the viability of adding a voice application to the users current network.

This application is being used company wide, but of course not everyone chooses to use it. It address[es] the issue of being reached virtually anywhere, depending on how you have this application setup.

Used across the whole organization for internet phone service.

We use 8x8 X Series across about half of our chain of car dealerships and associated businesses. We intend to gradually extend it to the whole organization as pbx systems age out. We chose 8x8 because it seemed to be a solid middle-ground between the most expensive options in the market and some of the smaller operations. After a bad experience with a PRI outage, we were looking for something VOIP so that we weren't dependent on a single carrier's circuit into our building. It was intended as a business continuity play in case of major outage or facility disruption such as a fire. We began implementation early in 2020, and it turned out to be a great pandemic solution. As people were sent to work-from-home they could take their voice communications with them. When facilities had to be closed for disinfection, people could take their communication with them. When people had to quarantine due to COVID exposure, they could still be seamlessly connected to the business.

We are using the phone system across our whole organization. We like having the flexibility of working remotely through the app as if we were at the office and integration with Outlook for easy scheduling of video calls. We also like the flexibility off making changes to our phone system in real time that's user friendly.

8x8 X Series [(Formerly Virtual Office)] was used by our entire organization, but we have scaled back. There was greater usage when we were in the office and had desk and conference rooms phones, but usage dropped significantly when we switched to working from home during the pandemic. Some employees were not accustomed to using the phone app on their computer and preferred their cell phone. Some found that third party participants had difficulty with video conferencing, so they switched to other platforms such as Zoom and Teams. One recurring complaint was the difficulty in scheduling meetings using the smartphone app, which Zoom makes very simple. The cost of the plans is somewhat high, so we decided to reduce the number of plans in light of the decreased usage and park the unused numbers. Their customer service agents are very professional, but my experience with our assigned sales representative has been not satisfactory when we opted to reduce our usage.

[8x8 X Series (Formerly Virtual Office)] is being used as I set up a virtual office for my new business. It addressed having a professional, business-level solution while working from home.

We use 8x8 X Series across the organization