8x8 X Series (Formerly Virtual Office) Reviews

We have a single office phone and we used to use Ooma business VOIP. When we had Ooma, calls would frequently drop and voice quality was often so poor that it interrupted our business. Another business owner suggested we look at 8x8 and after discussing with a rep, we decided to try it out. The pricing was better but in addition, they helped configure everything with so that we could be up and running quickly. We've been using the service for about a month now and compared to our previous provider, the call quality seems vastly superior. So far very happy with our decision.

We use it daily as our communication system. It is used by all of our employees. Our business is small and we work from home, so a costly communication system would not make sense. We accept inbound calls, make outbound calls, and text our customers/clients. When we travel, we are able to work from wherever we go. The chat feature is useful as well. It reduces the number of emails that we would normally have to send and reduces miscommunications.

We changed from Allworx to 8x8 X Series for the whole company. It is very easy to deploy. The first week, people asked for adjustments and if I couldn't figure it out I asked the people assigned for questions and their response was very timely. People at work think I am an expert and it's not me.

We use 8x8 X Series for VOIP services in our agency and the virtual office is used for virtual meetings for staff. It helps us to work from anywhere and this is especially an asset during the stay-at-home order in my state during this COVID-19 pandemic we are experiencing. I also like the voicemail options it offers with either voice or text.

Due to the current COVID-19 Safer at Home Order, we were forced to take our business remote. Our old IP Phone solution did not allow us to utilize so much as call forwarding without $1000s worth of additional investment in licensing. After discussing a system replacement for several years, we were forced to make a very quick decision. Not only was 8x8 X Series an easy choice, but it also saves us close to $500/mo in fees and expenses just in service alone. All of our employees are working from remote locations and to our customers, it is completely seamless. Once we placed the order, we were up and running in less than one week! Unheard of! We use it to process incoming calls, facilitate staff meetings and scheduling as well as an overall improvement in overall staff communications. Simply put, we would be in serious trouble without 8x8 X Series and their amazing support!

Our entire company now uses 8x8 X Series. The COVID-19 pandemic forced changes to how our business operates, and the first thing we needed was a modern phone system. We were using a very old local AT&T Synapse system, so the fact that 8x8 X Series made porting numbers easy was very important. The most important feature for us was to be able to receive phone calls from clients from home or while on-the-go. 8x8 had all of the features we were looking for and gave me the flexibility to get customer calls routed very quickly and efficiently.

Our organization uses 8x8 X2 licenses for all clergy and support personnel and uses the X1 licenses for our fax and alarm systems. During the pandemic, everyone is working remotely with the 8x8 iPhone application. It allows everyone to continue to make phone calls, receive voicemails, and coordinate with each other without having to be physically in the office.

We switched to 8x8 after talking to experts about VOIP advice, as well as other friends in the industry. So far, I think we have also used two other VOIP/unified communications solutions systems. We are happy with their customer service and of course the deals we got from them. We use it as a way to talk to our overseas clients from our staff headquarters in Southeast Asia, and it also lets us have a way to answer calls from the ads that we run in our other departments. It's been pretty convenient so far. The analytics are also easy to access and understand, and our managers also told me that they like the automatic call recording feature. Personally, it's also a neat system to always get in touch with our clients in the US, as an executive who travels all the time.

I am currently living in the Philippines and operating an online business with clients here and in the US and Canada. 8x8 is my answer to communications with my family and clients. They can call me and I can call them. I can also have virtual meetings with them when necessary. I use the texting a lot to set appointments. It also sends me an email when I receive a call or message. It has faxing, but I don't use that.

This is a very versatile and affordable for small or large business or even personal use for travelers or retired people in another country. If I need a virtual assistant or call center later, it is adaptable even for that. I love it

I use it as an office-wide communication system, and as the way we present ourselves to the outside world. I was hoping for a bit more from the videoconference system, which I would use in my mediation law practice, but I am happy with what the system does provide.

We're using 8x8 X Series for a single location fine dining restaurant. Our needs are seemingly simple: ensure that no customer call goes unanswered, period. Our previous solution, Verizon Business Digital Voice, failed this simple goal on multiple levels.

The whole office is using 8x8 X Series.

This is used in our day-to-day operations. We use 8x8 to contact our tech and customers. Really 8x8 causes more problems than it solves. We have found that calls will randomly go blank, no voice service at all. Or calls will randomly drop, get cut off. We have contacted support but no one has helped.

Our whole organization uses 8x8 X Series and have found it very convenient. We are able to access communication from our cell phones, desk top computers, and our handsets.

Across the whole organization.

I use 8x8 X Series for my chiropractic business. It allows me to utilize my cell phone to answer work calls when not at the office. It also allows me to send faxes without a traditional fax machine.

Currently we have two Polycom phones, being used in two home offices. We have an Auto Attendant with 3 virtual numbers, one fax and one toll free. We have other employees, but they dont need to have the physical hard line yet so they are using the soft phone system with their numbers being forwarded from the auto attendant.

We are using 8x8 X Series across our entire office and it has helped relieve some of the issues that were occurring with our previous service provider. We have easy access to voicemail and remote access to the phone lines. We no longer have to provide our personal cell phone numbers to accounts should we want to perform work outside of the office. The cost of the services is significantly less for significantly more features than our previous company.

I work with a criminal population currently in mental health. Personal and private security is essential for me and my family. Having 8x8 allows me to use my company phones and communications from my personal phone without having to get an additional cell-phone. I additionally have the option of using desktop phones over the same lines with a seamless transition, which I also have in case my cellular service goes down or I other cell-phone issues. I have all services in my cell phone including texting (SMS messaging), faxing, and telephone calls. I can also do all these functions from my desktop as well. Getting ahold of my clients often requires me to contact their cell-phones, and the ability to send an SMS message (text) from my phone or from my computer desktop as well as to see them come in over either of them is one of the most important tools for me. It saves me time from phone-calling, as well as the unreliability of email, I can bypass full voicemail inboxes and get in contact with them very quickly. I do not use faxing very often, but the ability to without having to have a separate fax line is indispensable, and the price for it all is very worth it.

8x8 X Series is being used company-wide. It keeps us all connected internally as well as being our external phone system.

8x8 X Series is used across our organization, with one Virtual Office license. Specifically, it addresses the need for our Pastor to be able to receive calls wherever he is.

The Operations Team and the Business Development Team uses 8x8 to call our leads. It allows my employees to call and send a text to their leads. The Ring Group function helped our Business Development Team handle inbound inquiries fluidly. It also gave me the flexibility to provide any number to our Operations team, which helped their sales since they are calling locally to their target market.

We are using the system in our office for the virtual office setup and the auto attendant to answer our calls. We use the fax system and our salespeople make and receive calls using it. With the virtual office setup, I am able to advertise more knowing that my sales reps can answer calls from there cell phone and make calls while the corp number shows up on the caller ID.

We use 8x8 X Series as our organization's phone service. It greatly improves our communications as our old phone service had poor quality and terrible customer service.

8x8 X Series is being used across our company primarily in Sales and Customer Support. It allows us to offer personalized support and responsiveness to our customer base. It allows us to provide 24/7 support by scheduling when and how calls will route through a department. It also anonymizes our users' personal phone information pretty seamlessly.