8x8 X Series (Formerly Virtual Office) Reviews

We work across three locations and out on the road much of the time. Using a cloud-based VOIP PBX is the only way we can have the flexibility we need to work seamlessly as a team and be always contactable by our customers. The combination of desktop handsets and the iPhone app is superb in that from a client point of view, it doesn't matter where we are, we are always "at our desks."

I manage 5 other businesses and use 8X8 to manage all my office telecommunications. I also use it on the road with my iPhone. I use it for teleconference as well.

We turned to 8 x 8 in 2016 when the cost of traditional phone service was getting out of hand. I worked with Ferman Smith to get the transition rolling and we have never looked back. We use the system throughout our office and is has made all the difference in the world. The system is reliable and if there are ever any questions, I just call and there is always someone to help me.

We use 8X8 to make international calls, so basically, we required a VOIP service. Since we are traveling and on the go, it doesn't make sense for us to be paying Network fees so 8x8 was the cheapest option. The company is relatively small, we are three people and the receptionist also answers the VOIP. We are making many calls individually to businesses (internationally) and looking for their overstock/opportunities in the market.

8x8 Virtual Office is our primary phone system at all our facilities. It addresses a number of issues we had in the past:

• It unified a multiple of locations under one system where previously we had a mixture of systems.
• With its virtual office functions, we are able to tie in mobile users via the apps and treat them as if they were in the office. Even those who work from home can operate the same with caller ID and directory access and using their office extension to ring on their cell.
• It allowed us to eliminate a fax machine and POTs. Users use their 8x8 Virtual Office app to send and receive faxes.
• Easy to transition phone numbers and fax numbers over to 8x8 Virtual Office to ensure customers have key contacts retained.
• We can manage multiple directories for multiple companies and allow calling between multiple companies. Also, ring groups and pickup groups are amazing.

8X8 was selected as our VoIP system throughout the organization. The ability to be able to have access to the company's phone system anywhere in the world was a key selling feature. It also integrates into our CRM system, which is an added bonus.

We are a small company and have only a couple of people so 8x8 is used with one account, with more to be added. It’s easy to use with a great connection and solves the problem of having to have a physical handset. I can take it wherever I want in the world.

Currently. we have 8x8 in our office. It is used from the front desk all the way to administration. We changed over from an old Nortel system and it has been a wonderful experience. Now all our voicemails are accessible from any phone. I have the ability to change the auto attendant through a website and adjust messages and holiday hours with ease. eFax is also very nice. Having fax numbers for every phone number and the main office fax ensures that when a fax does come in it goes to the appropriate line without any confusion or misplaced paper.

I utilize 8x8 Virtual Office to allow me to have two geographical phone numbers, remotely answerable so that I'm available to help existing or potential clients even when on the road.

8x8 allows us to make and receive telephone calls in the office and outside of the office. We have them hooked to hardwired internet telephones that were kindly provided by 8x8 and allow us to divert, transfer, make and receive calls quickly and easily. We are also using the app to make and receive calls on the go and call record which is useful for our sales team.

8x8 is the main phone line for my 2 studio locations. During business hours, most calls are directed to me/general mailbox. Customers have the option to dial an extension of any of the teachers and be transferred directly to them or they can default to our general mailbox which I receive.

We use it as our main phone service - all incoming and outgoing calls between our 2 locations.

It is used by my company. Currently, we have one user but in the past, it had expanded to 6 users.

8x8 has been very beneficial for all of our employees. We all use the after-hours forward feature to never miss a client call whether it be sales or customer support.

We use 8x8 to receive calls from customers and clients and to make sales calls. What makes this product exceptional is the ability to use the app when I'm away from my desk so I never miss a work call which is very important.

We use 8x8 Virtual office as our exclusive VoiP communication tool for every department in every office. Using Virtual Office gives us a consistent communication tool. From the office, to the home office, even when out of office, 8x8 Virtual Office lets me take and make calls with the same quality. Managing the lines, ring groups, voicemail recordings, and call recordings are all a breeze with 8x8 Virtual Office.

8x8 is deployed across our entire organization and it helps bridge the communication gap between all of our offices across North America. The mobile applications also enable us to be mobile and continue to stay connected to our business by allowing us to take and make calls on it and not miss a beat.

Initially, it was purchased as a "we need a quick phone system" for a new building being set up after a corporate divestiture. After our initial experience with that building, we have now implemented it in two other facilities and have plans for at least 2 more as the phone systems reach end of life. In these buildings, it is the primary phone system used by employee's both traveling and local. It has also allowed us to give some remote employee's business phone extensions out of their home office.

We use 8x8 for the attendant to professionally greet our customers and offer information to our customers calling in with questions. It helps, especially around holiday times and peak seasons.

8x8 Virtual Office is used for VOIP calling so that I can have a fixed landline number regardless of where I am operating my business from. This could be from home, my office or any other location, often in areas where I do not get good enough mobile signal to rely on that solely.

8x8 Virtual Office is the primarily telephone communication device. We use across the whole organization. 8x8 Virtual Office addresses clients reaching the company and the direct person in a timely and cost effective manner. It also provides a consistent structure to make changes when employees are first hired or when an employee leaves the company.

My company has one employee and that's me. Therefore I need to have access to all of the 8x8 features whether I'm in the office or out. It automatically forwards my phone calls to my cell phone and allows me to change my phone settings even when working remotely.

It is being used across the whole organization. It provides one central location for management of our telecom services, and makes it easy to make changes within the phone system, add/remove lines/extensions, change passwords, etc. It also provides easy access to voicemails and users can choose how they would like to receive voicemails (audio link, e-mail notification and attachment, etc.). The auto-attendant feature is awesome as well.

8x8 is used extensively throughout the office and somewhat by sales staff. The auto attendant and flexibility of defining inbound call handling is highly useful and easy to reconfigure once familiar with the 8x8 Admin panel. Having Ring Groups and Call Queues as options for call handling is absolutely needed to correctly handle the volume of inbound calls. An Auto Attendant is an absolute necessity to block robo calls. Nearly all of the features are used, including virtual numbers (homing legacy geographical numbers into the main number), call recording, downloading and emailing call recordings as needed, daily reporting, whisper and barge in features when needed, as well as call parking and voicemail to text. Support is generally knowledgeable. If I find a Level 1 support rep is lacking knowledge, I ask for a supervisor to get support issues resolved more quickly.
The Virtual Office Desktop app is very functional as well as the mobile app for call support and texting within the organization.

8x8 virtual office suite was an add on to a package I purchased at our company's new headquarters. It was going to be our go-to telecommunications platform and help to ease our budget in replacing traditional telecommunication options.