8x8 X Series

The majority of use the phone set (VVX450) and our remote workers use the 8x8 X Series app. The app allows our remote workers with the capability to retrieve voice mail while away from the desk. They can also communicate just like being at their office.

We moved from another company to 8x8 after someone introduced it. First, we had trouble with our previous phone company, which delayed us from porting the numbers over, and 8x8 was trying its best to help to do the porting as fast as they could. since then, we never had any problem with their service, no downtime, the extra functions which all can be controlled thru their portal web, and we were able to set up Xmas greetings and away greetings. there are still more functions we could use!! the ring group helped to solve our problem on who was answering the call, which was a great help and minimized all the phone ringing at once.

We use 8X8 as our main phone system daily for dual-site law practice. We also use the fax service and occasionally use the video conferencing function.

Since switching over to 8x8 from Broadview 8x8 is one of the best products I have used. Easy to learn and train people on. You can do everything within one. Support from 8x8 has also been great and responsive. They are prompt in getting back to us when support is needed. Most of the folks in our organization love the product.

We used to use 8x8 X Series to assist our clients with live phone call interactions, emails, and all other notifications that there is something that we need to assist with. Currently, we are only using 8x8 to log into our Cisco AnyConnect phone system and for email and onboarding notifications. The biggest setback to 8x8 X Series, in my opinion, is that there are a lot of updates and this can cause work interruptions needing to restart, etc.

8x8 X Series has been the glue that holds the communication process together for our office. Due to covid, 2 hurricanes, and an ice storm we needed to work remotely and 8x8 X Series was a lifesaver for both the Clients and the Candidates. It truly makes the communication flow effortlessly when we are in the office. In addition, they keep adding additional products to the system which keeps them current in today's workforce.

We are using 8x8 X Series as our digital phone for our customer success as well as sales staff for both inbound and outbound phone calls. Since we do not have nor need physical devices, it helps us to do our business related call via our laptops. We also like the round-robin functionality.

Our current on-premise phone system was already over a decade old and still utilizing PRI lines which is a big overall cost. We still had to maintain PBX hardware in various locations throughout the United States where we may not have IT support. When telco lines are having issues, we basically cannot receive or make calls and did not have the ability to re-route incoming calls to other PRI trunks. After looking at various cloud-based UCaaS solutions, we found that 8x8 X Series was the most cost-effective solution for us, providing the simplicity and flexibility that we were looking for. We also gained a lot of functionality that we did not have with our old phone system.

8x8 X Series gives our company the portability need, especially with COVID-19 and the fact that most of our employees are working from home offices. Setup was fairly easy. We purchased phones, set up our network internally, and finished setup with 8x8 within a few hours. I have deployed all 8x8 products to our workers - from physical phones, mobile soft phone apps, and applications that are available on Mac and PC. One gripe I do have about 8x8 X Series is the new X-Series administrative console. [From my experience] the learning curve is steep and we were not offered any training before it was rolled out to us. I have had to contact support on issues that used to be relatively straightforward. I'm slowly getting the hang of it, but hopefully, there will be an overhaul to the X-Series platform soon.

I use the 8x8 X Series by answering, transferring, and taking messages for Spectrum Health Care Organization on a daily basis.

We are a residential cleaning company. We have 2 people that answer the phones to book maid services. We like the ring queue that we set up through 8x8. It is easy to route phone calls after hours. The software is a bit complex to set up in my opinion. That is all.

We use the 8x8 X Series system across 14 Branches located in the New England Area. We have problems with running the 8x8 X Series Desktop app and the actual desktop phone while using a headset. We find that only some calls can be answered via computer and others need to be answered by desktop phone the flipped (which is a nice backup feature). We also find that putting callers on hold on the 8x8 X Series desktop app put people on a different extension and does not flip back to the phone call lines. We have had to put my service calls in to help resolve but these types of situations don't seem to be able to be worked through.

We use 8x8 for our Hospital. I work in the centralized scheduling department and we take incoming phone calls for Doctors' appointments and also make outgoing phone calls to make Doctors' appointments and radiology testing. I also manage people under me in the Call Que that we use and we also use a ring group that I manage as well. I can see when people are on the call and how many calls are waiting in the Que to be answered. There are 5 people in my area alone that I manage. We mainly use the call Que for our incoming calls so they can have the option to wait for the next available person.

The only issue that I faced so far is learning the program. Being a new admin with 8x8 X Series, I have had a lot of questions and needed help figuring stuff out. They have great customer service. Every page on the admin portal they have a chatbot. When you need help you can click on the chatbot and right away you are either directed to helpful documents or a customer service rep.

We use it for the contact center function to schedule our patients.

I use 8x8 as phone service to help with incoming calls and transfer those calls to the correct employee. This helps the company run smoothly by making sure residents and clients can speak directly with the correct person so long as they are in the office. It also helps when employees are not in the office by leaving clear voicemails with the easy ability to call them after.

We are mainly using 8x8 for customer service and sales department. The main struggle is we wouldn't know if all missed calls are successfully returned within our given SLA for each agent as we want to ensure that all missed calls are returned. Also, we're not sure if there's a way to manage text messages on 8x8 and ensure that all customers have been responded.

I've been confused with this phone system since the day we have installed it. I use it on a daily basis. I wished I could have more training.

2 lines for 2 physical clinic locations. Using auto-attendant and having administrative support answering calls for both clinic locations. One clinic sometimes doesn't have in-person front desk support so the other location can take calls for PTs.

We use the system at over 200 locations throughout the Midwest. We liked the flexibility the system provided through the 8x8 Work Cell application. The system also records all our calls to the cloud, which allows our users to review calls to ensure order accuracy and our managers to review calls to ensure the customer support agents are doing and saying what they need to be successful. We have approximately 800 lines across 4 states and anticipate growing this.

We use 8x8 Series for our phone system. We are a medical office with 50+ employees and several different departments. 8x8 Series is configured to meet each department's needs.

We use the 8x8 Work UCaaS phones for employees to address a hybrid/flexible work environment since it just works anywhere we have an internet connection via a desk phone, mobile app, PC App, or web app. Supporting and managing the technology around collaboration and communication is no longer an issue or something we even need to think about. With previous on-premise systems, we have to purchase one-time licenses, add hardware and support, and have many things to go wrong (VPN, on-premise hardware, additional complex programming, etc). The product is easy to use, flexible and scalable for our needs.

I use 8x8 in almost every aspect of my job. It is my main point of contact with my teammates and with outside businesses and customers. I use the fax function daily. Because it works so well, I don't know how I would manage without it. I know that 8x8 will receive every incoming and outgoing call, text, and fax. It makes my work easier, as I can access 8x8 in its entirety via my cell phone when I am away from my desk.

This is our main phone system. It rings to the receptionist who uses the platform to park, transfer, etc. She uses the desktop app for VM management. We all use it for messaging. We use both the mobile app at home and physical phones in the office.

I use X series every day. I like the X product as it provides me the capability to keep an eye on my staff and also have the ability to barge, whisper, and listen in on their conversations. This allows me to easily assist my staff while also providing a fast and simple way to speak to a customer if necessary.