8x8 X Series (Formerly Virtual Office) Reviews

We use 8x8 X Series across the entire organization. We primarily use their VoIP telephone service. We previously used their fax service, but no longer do (we use RingCentral for fax services). They also have conferencing solutions, which we very rarely use. The VoIP service allows our attorneys to work remotely, whether that's from home, on the road, or at the courthouse.

8x8 X Series is our main phone service for incoming customer calls. The entire organization uses the platform on office phones, mobile applications, and desktop browsers.

We use 8x8 X Series throughout our entire office. We are an ambulance service and having a quick and easy way to navigate phone calls in the direction that they need to go is a very important part of our business as we have multiple departments (dispatch, office, etc.) that must have clear lines at all times. 8x8 X Series helps us with that!

It is reliable and flexible. I have been using it since 2009 and it is seamless between my hardphone, on my computer, and on my mobile phone through its app. The ability to use all of these is my favorite functionality, as well as being able to simply click a number on my phone and my hard phone will connect to where I am dialing.

We use the 8x8 system in our small office. The problem it addresses for us is that it allows us to make calls from home through the app, and the caller ID shows the office number. We love this feature!

Remote Connectivity and Auto Attendant support. Easy to access on the phone application and has seamless integration and great quality of HD sound for all calls. We also use digital faxes for all our users which is very handy.

We use it for our whole business. If I have had any questions about issues, customer support addressed my issue immediately.

I use 8x8 on a regular basis, at work and outside of the office. It allows me to make and receive calls to the office even when I am not there, which is a lifesaver in our field where we can get calls at all times of the day that NEED to be answered.

phone system for our company, with sales extensions. Voice mail, call forwarding, etc. General way customers can call our sales people, communicate about their orders, reach their particular sales person or leave a voice mail message. We use mainly for sales as accounting and shipping are handled over email.

I manage 5 other businesses and use 8X8 to manage all my office telecommunications. I also use it on the road with my iPhone. I use it for teleconference as well.

8x8 X allows us to work remotely and in a more mobile fashion. It's making sure we don't miss important calls from our customers, and it allowing us to have a very flexible/stable phone system.

This is used as our direct phone service. The service provides clear pristine sound.

We are currently using 8x8 as our phone system across the whole organization. We use it to receive, make and forward our customer phone calls. We have 5 different phone sets for our office workers. We have found them to be reliable and consistent.

We use 8x8 in our New Jersey office, which has employees in multiple locations. The quality of the calls is the same as a landline, but the options for handling calls are so much better. Calls can be forwarded to different locations, and the mobile app is nearly perfect. When we started using the service our phone bill was cut in half, and we make a lot of calls! Finally, the customer service is great. Although we don't need help often when we do call a live person answers in the first few rings.

A great service, and I wouldn't hesitate to recommend them to everyone.

Provides answering attendant, remote numbers and connectivity to remote offices

I believe that i am the main user of 8x8 for our company. We use it mainly as an answering service and it works well for us. The only issue that would be nice would be to be able to block some of the telemarketing calls that don't leave a message but still take up one of our 40 available messages before we need to delete them. We get a lot of hang up calls.

8x8 is the main phone line for my 2 studio locations. During business hours, most calls are directed to me/general mailbox. Customers have the option to dial an extension of any of the teachers and be transferred directly to them or they can default to our general mailbox which I receive.

We use it as our main phone service - all incoming and outgoing calls between our 2 locations.

It is used by my company. Currently, we have one user but in the past, it had expanded to 6 users.

8x8 has been very beneficial for all of our employees. We all use the after-hours forward feature to never miss a client call whether it be sales or customer support.

I have three business locations at which we use 8x8 X Series. We provide music lessons and programs to kids, so our programming occurs after school for the most part. As a result, our business operating hours are 1 pm-9 pm. Since these hours don't align with most customers (parents) regular workday, Virtual Office has been valuable in allowing my managers to receive voicemail messages via email earlier in the day from their home or mobile device before our regular operating hours. It also allows me as a manager to remotely check in on quality control of customer service and how calls are handled (when using the call recording option). We also host off-site events periodically. We don't like to share employee's personal cell phone numbers, so it's been useful to setup auto-forwarding in Virtual Office. That way customers can phone our regular business number and have it forwarded to reach a manager onsite at the event.

8x8 is being used by the whole organization. The auto attendant greatly helps direct callers to its respective department. Whenever an employee transfers to a new room, we can easily change the extension numbers rather than having to move the physical phones. Copies of voicemails can be sent directly to our email.

I am the owner of a very small engineering consulting company. I utilize 8x8 for all of the phone service for the company.

I have a solo practice, so i am the only user. It is implemented throughout my practice. Unfortunately, it does not couple with my firm management software, Smokeball, which would be a fantastic development. I use it for general phone services, voicemail, and the occasional fax, as well as record keeping.

8x8 X Series is used as the primary call system company. It is helpful for organizing our calls and also having voicemails available for the whole company. It is great for streamlining and efficiency.