Dialpad Delivered
December 20, 2021
Dialpad Delivered
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Dialpad Talk
Dialpad has replaced our heritage phone system as well as increased the capabilities of our call center teams. While the rollout has just been completed, we're seeing the possibilities that Dialpad offers. Historically, we've made [assumptions] on the customer experience based on call data and general feedback. Tools at our fingertips [give] us a better view of the guest experience. Call recordings, sentiment data, survey data, and so much more will help define and redefine the customer journey.
- Call Routing/Auto Attendant Management.
- Simple for users.
- Rollout Support/Training.
- Call Data
- Bulk Texting
- Call Recording
- Consumer Sentiment
- Disposition Tracking
- KM Tools
- Too Early to Determine.
Do you think Dialpad Ai Voice delivers good value for the price?
Yes
Are you happy with Dialpad Ai Voice's feature set?
Yes
Did Dialpad Ai Voice live up to sales and marketing promises?
Yes
Did implementation of Dialpad Ai Voice go as expected?
Yes
Would you buy Dialpad Ai Voice again?
Yes