Dialpad Delivered
December 20, 2021

Dialpad Delivered

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Talk

Dialpad has replaced our heritage phone system as well as increased the capabilities of our call center teams. While the rollout has just been completed, we're seeing the possibilities that Dialpad offers. Historically, we've made [assumptions] on the customer experience based on call data and general feedback. Tools at our fingertips [give] us a better view of the guest experience. Call recordings, sentiment data, survey data, and so much more will help define and redefine the customer journey.

Pros

  • Call Routing/Auto Attendant Management.
  • Simple for users.
  • Rollout Support/Training.

Cons

  • Call Data
  • Bulk Texting
  • Call Recording
  • Consumer Sentiment
  • Disposition Tracking
  • KM Tools
  • Too Early to Determine.

Do you think Dialpad Connect delivers good value for the price?

Yes

Are you happy with Dialpad Connect's feature set?

Yes

Did Dialpad Connect live up to sales and marketing promises?

Yes

Did implementation of Dialpad Connect go as expected?

Yes

Would you buy Dialpad Connect again?

Yes

Overall Dialpad has and will improve our [team's] abilities to support our guests while also helping us understand our [guest's] pain points. It will [provide] valuable insights [into] the key roadblocks we need to manage to better support our teams and guests.

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