Item: Dialpad Connect
Rating: 9
Author: Eric Ordway

Overall Satisfaction with Dialpad Talk

Use Cases and Deployment Scope

We utilize for 100% of phone and 50% of text activities for our SaaS based Technology and Services business. ProfileGorilla is a B2B vendor credentialing services company. 70% of our phone activity involve outbound targeted calls and 30% are inbound customer support related traffic. We use Dialpad to manage all of the activity, distinct call centers, and measure overall business and personnel performance.

Pros and Cons

Pros

Uptime / connectivity
VM management
IVR

Cons

Forwarding VM's or messages to in-system destinations

Most Important Features

Call Centers
Live Agent Monitoring
Analytics

Return on Investment

Too early to measure

Alternatives Considered

Hands down, Dialpad crushes Phones.com. Phones.com was a cluster mess from the start!

Key Insights

Do you think Dialpad Connect delivers good value for the price?

Yes

Are you happy with Dialpad Connect's feature set?

Yes

Did Dialpad Connect live up to sales and marketing promises?

Yes

Did implementation of Dialpad Connect go as expected?

Yes

Would you buy Dialpad Connect again?

Yes

Other Software Used

Zoho Analytics (formerly Zoho Reports)

Likelihood to Recommend

As a business growing 100%+ /YR over past 3 years and expected to do the same over next 3+/YR, we tried 2 times to transition onto other VOIP phone systems to no avail. Dialpad Talk is a platform that does everything the sales people said it can do.

Comments

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Thanks Dialpad!