Overall Satisfaction with Dialpad Talk
We utilize for 100% of phone and 50% of text activities for our SaaS based Technology and Services business. ProfileGorilla is a B2B vendor credentialing services company. 70% of our phone activity involve outbound targeted calls and 30% are inbound customer support related traffic. We use Dialpad to manage all of the activity, distinct call centers, and measure overall business and personnel performance.
- Uptime / connectivity
- VM management
- IVR
- Forwarding VM's or messages to in-system destinations
- Call Centers
- Live Agent Monitoring
- Analytics
- Too early to measure
Hands down, Dialpad crushes Phones.com. Phones.com was a cluster mess from the start!
Do you think Dialpad Ai Voice delivers good value for the price?
Yes
Are you happy with Dialpad Ai Voice's feature set?
Yes
Did Dialpad Ai Voice live up to sales and marketing promises?
Yes
Did implementation of Dialpad Ai Voice go as expected?
Yes
Would you buy Dialpad Ai Voice again?
Yes