Overall Satisfaction with Dialpad Talk
Dialpad is now our main
ACD (cloud) system. We use it for our complete customer support department (HQ)
and 14 sales showrooms across the Netherlands. Customers call our main line -
go through our own configured IVR and are distributed to our different
departments or showrooms. We currently use softphone configuration, combined
with Jabra headsets - but will also install desk phones as well within our
showrooms within short notice. We use Dialpad for all our inbound and outbound
telephony needs, internal communication where we call each other, and use chat
functionalities that are present within the system. We use the mobile app when
we are out of the office or on the way to clients. Additionally, we use business
analytics to understand and analyze our incoming and outgoing volumes and to
measure other typical call center types of statistics.
ACD (cloud) system. We use it for our complete customer support department (HQ)
and 14 sales showrooms across the Netherlands. Customers call our main line -
go through our own configured IVR and are distributed to our different
departments or showrooms. We currently use softphone configuration, combined
with Jabra headsets - but will also install desk phones as well within our
showrooms within short notice. We use Dialpad for all our inbound and outbound
telephony needs, internal communication where we call each other, and use chat
functionalities that are present within the system. We use the mobile app when
we are out of the office or on the way to clients. Additionally, we use business
analytics to understand and analyze our incoming and outgoing volumes and to
measure other typical call center types of statistics.
- Consistent performance and call quality
- Highly configurable to adjust to needs
- Outstanding support during implementation
- Transcription in Dutch language (but seems they are already working on it)
- ACD system (Cloud based)
- Open API
- Own configurable IVR and settings
- Business Analytics
- Better functionalities in setting up the ACD system - positively impacting customer experience
- Better transparency in figures and statistics, enabling us to improve our services better
Do you think Dialpad Ai Voice delivers good value for the price?
Yes
Are you happy with Dialpad Ai Voice's feature set?
Yes
Did Dialpad Ai Voice live up to sales and marketing promises?
Yes
Did implementation of Dialpad Ai Voice go as expected?
Yes
Would you buy Dialpad Ai Voice again?
Yes