Streamline operations with smooth communication nationwide
Updated September 02, 2022

Streamline operations with smooth communication nationwide

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Talk

So we use Dialpad to reach our clients all over the united states as a way of communicating. We are able to use Dialpad for talking over the phone or texting, we're even able to add emoji's and make teams within Dialpad to make sure we're all working at the same pace.
  • Makes calls to businesses, or receives calls
  • You are able to text as well
  • You can make teams and collaborate on other co workers calls or texts
  • When the wifi is bad, calls are bad too
  • The chain of communication could be better I think, it takes a while through emails
  • If they could reach out more often to see how everything is going would be nice
  • Being able to talk and hear the other persons response real time like over the phone
  • Also being able to text with someone if the connection is bad
  • Also the ability to reach out to anyone at the Dialpad team for issues
  • We've been able to use different numbers per state we work in
  • We have good communication with their team overall
  • Dialpad does have choppy calls now and then or the cx hangs up unexpectedly
Woah there's nothing much to compare Dialpad has been far better than either of the two, maybe we do have a smaller company but this software has been way easier to use and understand far more than the other two. Plus the support we've been given to implement has been outstanding

Do you think Dialpad Ai Voice delivers good value for the price?

Yes

Are you happy with Dialpad Ai Voice's feature set?

Yes

Did Dialpad Ai Voice live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dialpad Ai Voice go as expected?

Yes

Would you buy Dialpad Ai Voice again?

Yes

Oh yeah I definitely would recommend over Avaya or Cisco, they are much more efficient and easier to implement right away on large scale. Plus we made huge changes recently and Dialpad's team has been everyday on zoom meetings with our team to figure our best way to upgrade the system for our team.