it's a meh for me
October 25, 2022

it's a meh for me

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Talk

We've been using Dialpad for about 8 months now. Though there are bugs at times where the app won't work as quickly as we'd like, (call placed through dialpad flows through your carrier while using the mobile version unless on wifi.) I don't have any complaints. Sounds clear, works like expected. There is a mild delay, but you can't really get around that with internet base phone systems.

Pros

  • One source for texting and calling.
  • User friendly
  • Works well as inter office and external

Cons

  • Quicker more seamless while on the mobile version.
  • Texting templates
  • Delay while on phones calls. Mild, but noticeable.
  • Calling Customers
  • Texting customers
  • inter office communication.
  • It's more expensive for similar products
  • wish there was an easier mass texting
  • Still necessary to maintain other software to track inbound/outbound call counts.
  • Dialpad Talk
Works really well, there is a delay while using the phone but it isn't terrible. The mobile app seems a little buggy and feels like it lags at times but doesn't drastically impede operation. It's a great choice for a company with about 100 employees, easily manageable and quick to set up.

Do you think Dialpad Ai Voice delivers good value for the price?

Yes

Are you happy with Dialpad Ai Voice's feature set?

Yes

Did Dialpad Ai Voice live up to sales and marketing promises?

No

Did implementation of Dialpad Ai Voice go as expected?

Yes

Would you buy Dialpad Ai Voice again?

Yes

Works really well, there is a delay while using the phone but it isn't terrible. The mobile app seems a little buggy and feels like it lags at times but doesn't drastically impede operation. It's a great choice for a company with about 100 employees, easily manageable and quick to set up.

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