Biometrics Solution Evaluation
Updated April 22, 2020

Biometrics Solution Evaluation

Mauro Carrillo | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HID DigitalPersona (formerly Crossmatch)

We made the decision to purchase the solution after a close evaluation of this product. We are currently using the biometric devices for network authentication and to allow users to login to their applications/websites using their fingerprint scanning device. It allows the users to login and authenticate without having to type their user name and password. It's also used as a password manager tool in the environment. The software manager is very intuitive and user friendly. Enrolling the fingerprints is a very easy process.

Pros

  • Network/Windows login authentication
  • Password Management

Cons

  • The Implementation process needs improvement. Working with an engineer that is not familiar with the network environment can cause some issues and delays.
  • Technical support doesn't have all the answers and can take a long time to get back to you on open tickets.
  • We rolled out the solution about 6 months ago. This has alleviated calls to the Help Desk having to do with Windows password unlocks and resets.
  • ROI has been very minimum at this point.
We did not evaluate any other products. This product solution was recommended to us by another financial institution.
In the business world, it's a very useful tool to allow users to manage their passwords more efficiently. I wouldn't recommend this to any organization with lots of custom applications. It works well with most basic applications and web login sites. But custom applications require additional configuration from their developers and most are not supported.

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