Help Desk Technicial at Financial Institution
Updated June 08, 2018

Help Desk Technicial at Financial Institution

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with DigitalPersona

Altus is being used across our organization for about 300 websites/programs. The biometric authentication provides a simple and secure method of authentication and credential management. If the end users trust the software, they will no longer keep passwords written down or saved on their computers. Also, if the end users understand the software - it should reduce password reset requests.
  • Support - Go-to-assist meetings are used to get problems resolved.
  • Easy template management - Creating templates is very easy with the wizard!
  • Simple and Fast - End-users love the ability to scan into every website and program!
  • Storing and upadting passwords with fingerprints allows for more complex passwords
  • Changing passwords can be challenging with the software templates - If a site has multiple URLs to change passwords from etc.
  • We have opted to not use password changing templates and make users manually update passwords (consistent user experience).
  • Hardware can give issues if users clean scanners improperly (shorter than advertised life span).
  • Seems to not always be a consistent performance between identical computers.
We have used DP for windows logon, applications, and websites at this point and the list of templates grows consistently.
  • For me, I haven't seen a huge reduction in the amount of help desk work.
  • The bio-metric aspect may be increasing the security, however, the ability to log into everything with the network password is a concern.
  • End users are happy with the biometric sign-on overall, and addicted to the ease of signing into everything.
Haven’t used anything similar
Digital Persona Altus should be well-suited for all businesses in an office environment.

Integrating DigitalPersona

All of our locally installed programs and internal/externally hosted web applications.

Core Financial Platforms
Management Consoles
Peripheral Systems

Evaluating DigitalPersona and Competitors

  • Product Features
  • Product Usability
  • Vendor Reputation
Usability was most important since we aimed to reduce help desk password resets.
I would consider the vendor support reputation as a very important factor.