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New user.
May 24, 2023

New user.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Diligent Boards

Diligent Boards is user-friendly and offers new and functional features to clients. I applaud how effective the customer service team was during the onboarding process. They communicated effectively and offered around-the-clock assistance. The training sessions are also useful and allow us to learn at our own pace.
  • communication
  • training
  • user-friendly
  • Diligent could offer practice runs for board meetings.
  • Specialists could be on call for board meeting postings.
  • Diligent could offer a community board to answer questions in real-time.
  • User friendly.
  • Organization
  • Effective
  • Security
  • User friendly
  • Familiarity for some members of the Board.
As previously stated, I applaud how effective the customer service team was during the onboarding process. They communicated effectively and offered around-the-clock assistance. The training sessions are also useful and allow you to learn at your own pace. They are also willing to set up time to discuss any concerns.
There has been a positive impact so far.
n/a

Do you think Diligent Boards delivers good value for the price?

Not sure

Are you happy with Diligent Boards's feature set?

Yes

Did Diligent Boards live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Diligent Boards go as expected?

Yes

Would you buy Diligent Boards again?

Yes

Diligent Boards are great for formal meetings of the Board. It does offer many features, so sometimes it may appear to be convoluted when trying to conduct a simple task. Also, I think it would be more helpful if there was a number to call to troubleshoot instead of a chat (although this may be already offered).