Item: DISCO Ediscovery
Rating: 8
Author: Angela Dreiling

Use Cases and Deployment Scope

DISCO is used by a specific team for document review prior to production.

Pros and Cons

Ease of getting in and out of the database
Windows are easy to navigate

Always love fewer clicks to get where I'm going
Single sign-on if available
Ease of use for those who only use it periodically, i.e. twice a year

Business Outcomes

Review time is shorter and seems to be more efficient.
Database seems fairly nimble.

Favorite Features

Appearance
Navigation ease
Finding where I left off

Performance and Usability

Various people use DISCO and most are not in it continuously. The speed of picking up where I left off is easier than other systems.

Likelihood to Recommend

Large scale document review after utilizing search terms

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Caroline Hall
(Vendor Representative) commented 4 years ago
Hi Angela, Thank you for your review and for your honest feedback! I’m glad to hear things are off to a good start - how are things now? Are you still experiencing shorter review times and greater efficiency? FYI - I’ve shared your feedback with your client success manager and our product development team so we can work to improve the platform in the ways you suggested to make it even better. We are always looking for ways to improve the user-experience, so your feedback is welcomed and appreciated! More specifically: (1) Regarding fewer clicks - we agree, fewer clicks are better! I’ve asked your CSM to reach out to you to see what specific functions you’d like fewer clicks and that will help us improve that feature for you. (2) Single sign-on is available with DISCO. I’ve asked your CSM to look into that for your specific matter - it maybe the case your company requires multiple authentication. (3) I’m sorry if some of the people that use the platform less often are not finding it easy to use. To address this, we’ve developed an intuitive interface and expanded our knowledge base to include instructive articles, on-demand training videos, and free live training webinars to get people up and running quickly. Please let us know if you have any other suggestions and we’d love to hear them. Again, we truly appreciate your feedback and thank you very much for taking the time to write a review! We wouldn’t be where we are today without our clients going to the effort to help us continue to improve - so thank you. Gratefully, your DISCO team (written by Caroline Hall, Client Advocacy Manager)

DISCO Review - So far so good

Overall Satisfaction with DISCO