Using Dovetail as a Research Repository
April 23, 2025
Using Dovetail as a Research Repository
Score 6 out of 10
Vetted Review
Verified User
Software Version
Professional
Overall Satisfaction with Dovetail
We use Dovetail as our single source of truth for all product discovery and research artefacts
Pros
- Tagging data and linking that raw data to insights
Cons
- The usability is lacking. I frequently find myself questioning where to find a specific function (and I use Dovetail regularly!)
- Dovetail has changed concepts/functions multiple times in the past leaving us scrambling to figure out how to migrate our setup to the new concept
- The AI powered search doesn’t work as one would expect it to; often it doesn’t show results one was looking for but shows a whole bunch of stuff that is completely irrelevant
- The intro text for the presentation view of the insights does not offer basic formatting options
- Improved decision making. We import customer feedback from various sources around the company into Dovetail to provide a complete picture of what our customers are saying and allow product managers and designers to build better products.
The transcription is great; the highlights are sometimes helpful and the search is useless.
It’s great to have that one source of truth for all things customer feedback and research insights but the poor usability is a hurdle that deters some users
Do you think Dovetail delivers good value for the price?
No
Are you happy with Dovetail's feature set?
Yes
Did Dovetail live up to sales and marketing promises?
No
Did implementation of Dovetail go as expected?
Yes
Would you buy Dovetail again?
No
Comments
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