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In my opinion, run screaming away from DropBox Sign and do not sign up before you regret it.
December 13, 2022

In my opinion, run screaming away from DropBox Sign and do not sign up before you regret it.

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dropbox Sign

Support is a challenge to work with, the product has bugs with cc'ing others that they can't figure out, they changed the brand on us after acquisition but not the domain name. The people we had contracts out with got confused. Our team members got confused. The entire experience sucked so much that we decided to switch to DocuSign and we will not be going back to HelloSign/Dropbox Sign as a result.
  • It keeps your documents in their system for a long time
  • It emails you a copy of your document when it is signed as a PDF attachment
  • Their confirmation of signature emails include the email address of the person who signed
  • Their technical support is abysmal. We have an ongoing issue with cc'ing folks to contracts that they cannot figure out.
  • They haphazardly with no regard for their customers migrated to a new brand. It disrupted us but they don't care.
  • DropBox Sign had a negative impact on our business due to the changes they made in branding and their lack of technical support.
We liked the usability of DropBox Sign before we had substantial issues with their products functionality.
DropBox Sign is a watered down version of DocuSign. They have fewer advanced features but historically a more aggressive price. Now they don't have the price advantage and they have horrible technical support.
10 out of 10 times I will choose DocuSign moving forward over DropBox Sign. I hated how horrible their technical support was in solving my issue.

Do you think Dropbox Sign delivers good value for the price?

No

Are you happy with Dropbox Sign's feature set?

No

Did Dropbox Sign live up to sales and marketing promises?

No

Did implementation of Dropbox Sign go as expected?

Yes

Would you buy Dropbox Sign again?

No

If you need the free tier and DocuSign's free tier is too difficult to sign up for some reason then try DropBox Sign. It is my opinion that you will get lousy support, lousy communication on major changes, but at least you wont be paying for the privilege to be annoyed by them.