Dubsado is the most customizable CRM available
October 12, 2021

Dubsado is the most customizable CRM available

Robyn MacNeill | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dubsado

Dubsado is being used as a CRM. We use most of the features including appointment scheduling, contracts, lead capture forms, invoicing and client management. The ability to customize the look of our system is one of the key reasons we use it. Once it's fully set up, it is a smooth process from onboarding to offboarding a client.
  • Workflows - connecting your lead capture through to contract is easy and functional
  • Appointment scheduling
  • Customizable forms
  • Invoicing - taking automatic payments would be ideal
  • Project Management - the PM tool is lacking in flexibility
  • It takes a lot of time to set up, but once you do (or hire a professional) you will have an amazing and efficient system that allows for an excellent client experience
  • Having tried other platforms, I appreciate the customizable features of Dubsado not found elsewhere. Its workflows/automations are superior to some other systems
I found HB to be too basic for my needs. It's a much easier setup for non techy people, but its not as customizable as Dubsado.

Do you think Dubsado delivers good value for the price?

Yes

Are you happy with Dubsado's feature set?

Yes

Did Dubsado live up to sales and marketing promises?

Yes

Did implementation of Dubsado go as expected?

Yes

Would you buy Dubsado again?

Yes

There is a learning curve to Dubsado, however, you can create a basic setup easily using the training videos provided by the platform.
The support is amazing. They are always quick to get your issues sorted. I have never had to wait longer than 4 hours to get an issue resolved (and usually its within 2 hours)
If you are not tech savvy, you should hire a professional to set up your Dubsado workflow.

Dubsado Feature Ratings

Customer data management / contact management
8
Workflow management
9
Territory management
Not Rated
Opportunity management
Not Rated
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
10
Quote & order management
10
Interaction tracking
10
Channel / partner relationship management
Not Rated
Case management
7
Call center management
Not Rated
Help desk management
Not Rated
Lead management
6
Email marketing
Not Rated
Task management
7
Billing and invoicing management
7
Reporting
7
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Custom fields
10
Custom objects
10
Scripting environment
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated