Reliable, Proven Cisco Solution
May 03, 2021

Reliable, Proven Cisco Solution

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Duo Security

Duo Security is used in our company as an additional step of identify verification.
With remote working we needed a reliable solution with proven experience in security.
We chose Duo because it is owned by Cisco and they offer:
1. Good security
2. Fast replies on support requests
3. Reliable service
  • Reliable Service
  • Good Support
  • Good Reporting
  • Mobile app sometimes needs to be re-registered.
  • Push notifications stop to work from time to time.
  • Stability - The service is very stable.
  • Client oriented - Duo team provided free licenses when we needed.
Easy to use from both sides: IT and Employees.
A lot of documentation and prompt support when needed.
Employees get used to the solution and they know already how to use it.
As IT, easy to implement and easy to manage.
The only thing is that the "Registration" text notifications cannot be customized based on company's profile.
Cisco's MFA provided required reports for IT. Ex:
1. See the log of "Failed" connections and the "Success" connections.
2. See the location, as an IP and City name, from where the employees are connections. This helps trace the "Risky" users.
3. Provide a list of inactive users, this helps to understand what is the cause and if those employees are using the service
4. Allow users to report a "suspicious" connection
Depending on your Priority, Duo support team will try to provide an SLA for what to expect.
Even with that they have in place a "Service Status" page where you can refer and act accordingly.
Overall, they try to respect the SLAs and are very helpful regardless if this is a technical issue or just a question
We had a region, situated in Europe, where a specific client was not able to register the application through the link provided. Duo team helped us to trace and see if the client made a connection form that endpoint to their service.
The conclusion was that the local mobile provider did block those requests.
Duo Security can be used with multiple vendors:
1. Palo Alto
2. Microsoft
3. Fortinet
We are using it to verify the identity of our employees when they connect to the VPN. Works really well.
The service is really good, but it depends of the budget of each company. [It] can easy reduce the headache of an IT team.