Safer accounts make a safer community
Updated March 21, 2022

Safer accounts make a safer community

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Duo Security

Duo has been implemented for years at my university. It was smoothly rolled out to 7,000 staff and faculty and now to our countless students. The non-profit I volunteer for recently switched to Office365 for email, and I was able to use Duo instead of MS's own "Authenticator". It's nice to be able to reuse the same 2FA apps across multiple uses and organizations.
  • Two factor authentication is simplified with Duo.
  • Securing accounts is paramount.
  • It would be nice to have a Windows companion app.
  • More consistent push notifications on older devices.
  • Able to change default notification sound.
  • Secured thousands of accounts.
  • Hard to defeat the security.
  • Should retire SMS.
Duo is very easy to use. I enter my credentials, and the built-in applet our system engineers integrated, allows me to send a push or use a code. It can't be much easier when using push notifications or the built-in telephony components. The flexibility of appending passcodes to use alternate forms of 2FA is impressive and on-par for the industry.
2FA is proven to dramatically reduce the possibility of breaches. In cases where a user declines a push notification, Duo even asks if it was a mistake or if it was not the user that initiated the push (attempted breach). Yes, users can still be tired from reporting false pushes and eventually approve an attack, but clearly, the use of Duo/2FA dramatically decreases the attack surface.
I do not have experience with support for Duo from the vendor, but since I know it integrates well with premade applets and other Cisco appliances, it must be good.
I do not have experience with support from Cisco on Duo, however, Cisco's technical support is worldwide, and top-notch. I would assume the same support is available to Duo integrators.
Yubico also works with Duo, however, the setup and use of Yubikey's tend to be for advanced users. The lay audience will never be able to successfully deploy the use of these keys. Duo mobile apps simplify life with the bypass code creation or via push notifications. Google Authenticator is sufficient, however, Google is known to have Orwellian amounts of information about me already versus Cisco is known for "security".
Microsoft Teams, Cisco Webex Meetings, Webex (formerly Webex Teams), Microsoft 365 (formerly Office 365)
Duo works great when integrated with our systems at our university, using both open-source IdP and Microsoft AD and Azure, Duo has an applet for it. Duo is a strong name in security and a new niche in Cisco's ever-expanding portfolio. Duo supports telephone calls, tokens/passcodes, push notifications, etc.