End-user performance management with Dynatrace DC RUM and OneAgents
May 24, 2018

End-user performance management with Dynatrace DC RUM and OneAgents

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dynatrace

Dynatrace is being used by our IT Performance Team to manage the end-user performance of our business applications. We provide analyses based on Dynatrace reports to other teams across the whole organization in order to effectively collaborate to improve performance and quickly solve issues.
  • Monitor end-user performance without intrusion on servers. This is essential for applications whose code is based on proprietary technologies that cannot be monitored with agent-based solutions.
  • Quickly show whether the root cause of the performance issues is on the user device, network, infrastructure or application code to narrow down the troubleshooting efforts.
  • Help understand how the users work on an application from a business perspective.
  • Create flexible and detailed reports from logs collected by the Dynatrace agent-based solution.
  • Track network congestion on different points of an enterprise network.
  • Use the CMDB of ITOM tools such as Service Now to tag with meaningful attributes the elements monitored.
  • Thanks to Dynatrace we have been able to effectively challenge and collaborate with service providers and outsourced IT teams.
  • Thanks to Dynatrace we have reduced MTTR on troubleshooting by a magnitude of four.
  • The performance analyses our team has done with Dynatrace earned us trust among management, business teams, and IT teams.
Dynatrace DC RUM was far superior to Riverbed Steel central AppResponse in reporting and baselining of metrics.
Dynatrace is very well suited to monitor the performance of traditional enterprise applications such as ERP tools, as well as modern web applications developed with well-known technologies such as Java, .NET or PHP.

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