1. Home
  2. Observability Tools
  3. Dynatrace Reviews
  4. User Review of Dynatrace
Dynatrace into the future
February 07, 2020

Dynatrace into the future

Bryan LeBlanc | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dynatrace

Dynatrace is used as the premier enterprise monitoring tool at Air Canada. It is currently used by our monitoring and IT operation center teams. We use Dynatrace to monitor various applications in the Air Canada network including our website - aircanada.com and our check-in channels including mobile, web and airport kiosks. The main business problem Dynatrace addresses is visibility. But it also does so much more to help us reach root cause analysis quickly and automatically. Whenever we have issues on an application, Dynatrace automatically detects the problem and sends an alert to our ITOC team to investigate the current issue.
  • AIops - automation is king, and saves time/money.
  • One agent deployment is simple and the auto detection feature is great.
  • Better dashboarding - fix the bugs and give more customization options.
  • Easier ways to chart custom metrics.
  • Dynatrace has given us visibility - where we were blind before, now we see IT outages before they effect our customers.
  • Dynatrace allows us to release better software, making our website faster/easier to use for our customers.
Dynatrace ended up being our choice over AppDynamics and Adobe Analytics because of the full stack monitoring capabilities. Where these other products allowed us to see limited slices of our environment, Dynatrace promises to give full visibility into everything. We started out small with AppMon a few years ago, but over time we saw the constant improvement of the product - much faster than these competitors. While it wasn't perfect, and many times it was a struggle to get it to work the way we wanted. So when Dynatrace was coming out with a new product, we jumped at the opportunity to change over to it.
Support overall has been good over the lifetime of the product. Recently we've been having more struggles with Dynatrace breaking our website and have had to turn the monitoring off for aircanada.com This has been going on since November and it's currently February with no resolution. We are pushing hard but have not found a solution yet.

Do you think Dynatrace delivers good value for the price?

Yes

Are you happy with Dynatrace's feature set?

Yes

Did Dynatrace live up to sales and marketing promises?

Yes

Did implementation of Dynatrace go as expected?

Yes

Would you buy Dynatrace again?

Yes

Dynatrace is great when we have an issue with one of our apps and we need to pinpoint the problem. For example, we had an issue with kiosks at airports - we managed to have Dynatrace alert the airports when the kiosks were running low on paper and to replace them. Another place Dynatrace excels is when we have an outage that is affecting multiple applications at once. Usually that means some dependency is down and Dynatrace can quickly identify the root cause.

Dynatrace is less appropriate on some legacy systems that are not supported. Unfortunately no support for really old applications.

Dynatrace Feature Ratings