Dynatrace Reviews

The support from Dynatrace is really good.

I have not engaged support.

We have a dedicated Dynatrace resource helping us with our implementation, which means no searching around trying to find a person to talk to.

Dynatrace support is easy to use, very communicative, and very friendly.

Our support team for converting Synthetics from Gomez to Dynatrace was absolutely wonderful. Nicole G. has been extremely helpful and always follows-up on our issues and concerns. She was invaluable in our upgrade--always providing both technical support as well as "moral support." Our Dynatrace coach is also extremely involved in helping us become proficient Dynatrace administrators. He also follows-up on our questions and issues.

I haven't have much need to contact support so far, so nothing to complain about or praise.

It's easy to engage support, and they're actually helpful.

Support is always there, either online or over the phone. They provide expert answers and research anything they don't know. The chat function through the application is excellent, and we have weekly calls with our support rep who is knowledgable and helpful. I cannot say enough good things about Dynatrace support.

Support through JIRA is very responsive but more frequent phone support would be efficient.

The Dynatrace chat feature is nice. Dynatrace support staff react quickly to issues. I didn't give them a ten because sometimes they are too quick to try and close a ticket and declare an issue is not theirs.

The time Dynatrace saves us in troubleshooting and filtering through logs is priceless. The high level of monitoring and the ability to drill down to the issue, or instance, has been a great experience. We are looking to implement Dynatrace on the majority of our infrastructure and will continue with it in the future.

Dynatrace's chat feature is excellent. The support community is also a great tool to find out information on various new and old issues.

Dynatrace has paid support offerings, but considering the size of our investment, I would have expected more of a premium offering being available as part of the purchase where we really only have in-app chat. Both other competitors offered this. Luckily it's pretty easy to use so generally we don't need a ton of help.

The speed of customer support is excellent. Dynatrace is responsive and reactive to the issues I raise. There are multiple avenues to reach support, which makes it less stressful. Account managers take their time to understand the issues and are always able to get the matters routed to the proper engineers.

Dynatrace has a great tech team who are always willing to help.

Besides a solid SE team, the platform supports live chat to assist with real-time questions on product setup/configuration and use of the tool. The live chat has been tremendous in getting answers/clarification while actively using the product.

Support folks are always available to help. They are pretty knowledgeable and helpful if I am stuck on any problems or issues.

Support overall has been good over the lifetime of the product. Recently we've been having more struggles with Dynatrace breaking our website and have had to turn the monitoring off for aircanada.com This has been going on since November and it's currently February with no resolution. We are pushing hard but have not found a solution yet.

I like that support is available 24/7 and through the application itself as Dynatrace provides live text functionality. It is very helpful for quick questions about the product itself and how to format some of the data to be more meaningful. There doesn't seem to be an issue that Dynatrace was not able to provide support with, when asked.

We use Dynatrace Guardian and his assistance instrumenting Dynatrace and onboarding the application is very helpful.

Excellent support. The chat support feature is very valuable.

Dynatrace ONE works very well, for the purpose it was built. You can get quick answers that are more in-depth than expected for a first-level, in-product online chat. Dynatrace guardian used to work very very well, but some of our customers have been facing issues with them, which we are still in the process of understanding and remediating.

The support team is always ready to help.

Because when my team needs it, the support team gives us a better solution.

I have had several issues with chat support being inadequate. Answers are not complete and they do not always understand the context. I had to call my rep and get engineering contact to help us out. As we were doing cloud deployment, settings and configuration from a security perspective were not very obvious. In my opinion this is a big issue that must be addressed. I talked to other companies using Dynatrace and found that I am not alone.