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Dynatrace

Dynatrace

Overview

What is Dynatrace?

Dynatrace is an APM scaled for enterprises with cloud, on-premise, and hybrid application and SaaS monitoring. Dynatrace uses AI-supported algorithms to provide continual APM self-learning and predictive alerts for proactive issue resolution.

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Recent Reviews

TrustRadius Insights

Dynatrace is a versatile software that offers a wide range of use cases for monitoring and optimizing applications and infrastructure. …
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Dynatrace is great!

8 out of 10
May 23, 2020
Dynatrace was at first used with some application teams of the bank. We currently use it to enhance the support of all applications across …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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What is Dynatrace?

Dynatrace is an APM scaled for enterprises with cloud, on-premise, and hybrid application and SaaS monitoring. Dynatrace uses AI-supported algorithms to provide continual APM self-learning and predictive alerts for proactive issue resolution.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

What is Dynatrace?

YouTube

Dynatrace Demo - Deliver Perfect Software Experiences

YouTube

Dynatrace Quick Demo - Automated baselining

YouTube

Dynatrace Demo - 5 minute getting started overview

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Product Details

What is Dynatrace?

Dynatrace is an AI-centered software intelligence platform. It includes APM features scaled for enterprises and with individual transaction-level monitoring capabilities as well as infrastructure monitoring, AIOps, digital business analytics, and digital experience monitoring. Businesses use the Dynatrace platform to collaborate internally and deliver value to users with minimal effort.

Dynatrace Video

Intro to the magic of Dynatrace

Dynatrace Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Dynatrace is an APM scaled for enterprises with cloud, on-premise, and hybrid application and SaaS monitoring. Dynatrace uses AI-supported algorithms to provide continual APM self-learning and predictive alerts for proactive issue resolution.

Reviewers rate Usability highest, with a score of 8.4.

The most common users of Dynatrace are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(571)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Dynatrace is a versatile software that offers a wide range of use cases for monitoring and optimizing applications and infrastructure. Users have found the tool to be extremely valuable in measuring the performance of key business applications and enabling error analysis and outage remediation. Dynatrace is utilized by organizations to monitor applications and infrastructure, both on-premises and in the cloud, providing operational support to infrastructure and application teams by rapidly identifying and resolving problems. The software is also instrumental in providing automation capabilities, empowering different departments to onboard and benefit from its monitoring capabilities. With its ability to catch issues before they impact customers, Dynatrace ensures availability, performance, and root cause analysis for tier 1 applications. It proves to be essential for troubleshooting incidents, conducting health checks, and gaining insight into dependencies for business and product engineering operations teams. Additionally, Dynatrace offers robustness that allows managing large environments with a small team. Being rolled out across the organization, it helps accelerate deployments to modern technologies and streamlines problem detection. Overall, Dynatrace serves as a crucial tool in understanding critical application issues, improving customer satisfaction, increasing the frequency of deployments, addressing performance issues, and making informed business decisions.

To get the most out of Dynatrace, users recommend the following actions:

  1. Conduct thorough research and ensure buy-in from executive leadership and all app and infrastructure teams before committing to Dynatrace.

  2. Start by setting up Dynatrace correctly and build meaningful dashboards and management zones to optimize monitoring needs and gain valuable insights.

  3. Leverage Dynatrace's professional services to speed up deployment and make the most of the product. Take advantage of the study material available on university.dynatrace.com to enhance knowledge and skills.

By following these recommendations, users believe that Dynatrace can provide comprehensive monitoring capabilities, quickly identify performance issues, and assist in effective issue resolution.

Attribute Ratings

Reviews

(1-25 of 201)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
1. Excellent support to help us understand the value the product brings, but needs improvements in providing support for its deployment. This is not a trivial software to install (intial). Installation should be part of the cost.
February 24, 2020

Good Solid RUM to rely on

Score 10 out of 10
Vetted Review
Verified User
Incentivized
I wish I could have given the ten points but based on my experience in past I am reducing by two points as the penalty. But I am sure that it will have improved in the past few months. They need some improvement on ticket handling. Overall I appreciate some of the support folks who responded quickly and also were ready to jump on the Webex and get the problem understood to fix it.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I feel that Dynatrace has done an amazing job in providing support for their product. I have personally used the Dynatrace University, participated in webinars, and used the agent chat for help. We also use the blog as well as support pages. Overall there is so much out there, the possibilities are endless.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I can easily see that support staff are doing their best and frankly speaking, they are doing a great job. I only feel disappointed sometimes, when my questions or concerns are left unanswered, but I am provided with a link to documentation I have already read.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We received loads of support from Dynatrace during the initial implementation of the product. On-call-like support for our roll-out, hundreds of hours worth of training for our users, and the always-helpful and continued support from chat agents who we have access to right from the Dynatrace console.
February 11, 2020

My Dynatrace Experience

Score 8 out of 10
Vetted Review
Verified User
Sales engineers from Dynatrace truly go above and beyond. In addition, the Dynatrace Guardian Program has been nothing less than stellar from a service perspective. However, this program can be over-priced, and I believe Dynatrace is losing the long-term game in this segment and should seek to reduce this cost. Finally, the chat support is not a great experience, and they constantly respond only with links to documentation. This needs to improve.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
The support with Dynatrace has been very good. Their chat feature right on the site is very convenient to use and the support people are quick to respond and assist in the issue. Also when putting tickets in they are also great to work with. When they do not have enough information they will ask in a timely manner.
February 08, 2020

Dynatrace Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
I personally have not called Dynatrace support, but I have heard that when we have to check the http synthetic monitors and show false positive alerts and these can be annoying to deal with. We will need to make some more calls to support to get rid of the bad alerts.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our support team for converting Synthetics from Gomez to Dynatrace was absolutely wonderful. Nicole G. has been extremely helpful and always follows-up on our issues and concerns. She was invaluable in our upgrade--always providing both technical support as well as "moral support." Our Dynatrace coach is also extremely involved in helping us become proficient Dynatrace administrators. He also follows-up on our questions and issues.
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