ECI e-automate Customer
November 11, 2024
ECI e-automate Customer
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with e-automate
Our company uses e-automate for all aspects of our print division from billing to mobile tech, credit card payments contract management, inventory logistics and more. We also use other applications to derive our data to make better decisions. Having e-automate we have really been able to streamline our business and take a lot of manual tasks out which has led to more consistency across our business.
Pros
- Consistency
- Billing
- Data
Cons
- Power of BI apps
- CRM
- Graphics and dashboards
- Opened new space for billing revenue
- Increased service revenue by 100%
- Our admin staff are now much more integrated into our business
We have brought in all contracts for service and leases. This gives us great oversight into our pipeline. Having the ability to add escalators - leases and base fees have brought more profit to our company.
Much better oversight for the management team. Our admin team also is now much more productive and can report to the owners in a more efficient way.
Do you think e-automate delivers good value for the price?
Yes
Are you happy with e-automate's feature set?
Yes
Did e-automate live up to sales and marketing promises?
Yes
Did implementation of e-automate go as expected?
Yes
Would you buy e-automate again?
Yes
Comments
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