Item: Echobox Social
Rating: 1
Author: Chris Rausch

Overall Satisfaction with Echobox Social

Use Cases and Deployment Scope

We use Echobox to facilitate content from our website to Facebook and X. We were told the software would pay for itself by virtue of increased referral traffic, however that traffic has decreased since we initially began using the service in 2022.

Pros and Cons

Pros

Saves Time

Cons

Customer Service
Communication to Customers
Ethics

Return on Investment

We are losing money using Echobox. It does not provide the referral traffic necessary to make the cost of the software worthwhile.

Usability

The platform is relatively easy to use.

Key Insights

Do you think Echobox Social delivers good value for the price?

Are you happy with Echobox Social's feature set?

Did Echobox Social live up to sales and marketing promises?

Did implementation of Echobox Social go as expected?

Yes

Would you buy Echobox Social again?

Likelihood to Recommend

If you're simply looking to save time and have content auto-posted to social media platforms, it's fine. If you are truly concerned about keeping up with algorithms and maximizing engagement through social media, Echobox cannot keep pace with the rapidly changing networks.

When we asked to cancel the software, we were pointed to terms and conditions on their website. At no point while using the software were we directly contacted about auto-renewals or updates to the terms. Unless you reach out to them, you will never hear from your customer service representative.

When we made it clear we were ready to leave, they provided us with the following option:

Option 1: In return for granting an early cancellation of your subscription contract, we kindly request that you leave two top-rated reviews on each of the following platforms: Capterra, G2, TrustRadius, and Google. Once you provide evidence of these reviews and we've had a chance to review them, we can proceed with the contract cancellation.

I would be wary of the positive reviews you see as they have clearly created a system to get "top rated" reviews from customers who are concerned about their service.

Comments

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