ECI e-automate is Robust, Scalable and Stable.
February 18, 2020

ECI e-automate is Robust, Scalable and Stable.

Eric Jurin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ECI e-automate

ECI e-automate is our company-wide ERP tool that handles almost all of our company operations. This includes our dispatch, AR, AP, contracts, billing, reporting, and more. Other additional features allow you to track first call efficiency, customer reviews, profitability, sales, revenue, projects, statistics, trends, and many other areas that are of interest to any CFO.

Pros

  • Dispatch is easy
  • Account set up is easy

Cons

  • Allowing multiple, movable windows within the program so you can bounce between screens.
  • More friendly integration with third party apps.
  • Reporting and account reviews are outstanding.
  • ROI for account profitability is outstanding.
They are much more stable and current.

Do you think e-automate delivers good value for the price?

Yes

Are you happy with e-automate's feature set?

Yes

Did e-automate live up to sales and marketing promises?

Yes

Did implementation of e-automate go as expected?

Yes

Would you buy e-automate again?

Yes

ECI e-automate is a very stable on-prem application. The cloud version has yet to be tested and determined, but I have heard ok reviews. It is scalable for any size business to get started and then to add features; it functions as it should and is a robust tool with several features that can easily allow any entity to run their business.

ECI e-automate Support

Sometimes when you need answers quickly, a voice on the phone is far better than having to wait for email support or a callback. I have found this to have delays and feel ECI e-automate should invest more in its support infrastructure.

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