Great Product
Updated December 19, 2017

Great Product

Soraya McKay | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with eClincher

My team used eClincher to post on social media platforms as well as to gather and reply to messages and comments in social media and reviews.

Pros

  • We use eClincher to schedule posts and reply to messages on various social platforms.
  • The platform compiles all of the social outlets so that we can see and reply to all outlets in the same dashboard.
  • The reporting is wonderful! Easy to generate and easy for clients to read.
  • There are so many outlets to post your message, the more on one platform the better. There are a couple of things that we've requested from eClincher and they've always been able to deliver.

Cons

  • Some of the Instagram functionality is clunky but it's because Instagram doesn't work well with third-party providers. However, the eClincher team is constantly working on improving the platform and they release upgrades often.
5 - Social media
Reviews
Reporting
  • great
The team at eClincher is SO receptive to support questions and suggestions on how to improve the platform. Their customer service team is amazing! The chat function is a life-saver and anytime we've asked a question or requested information or enhanced functionality, they are prompt to reply with helpful information and functionality upgrade status.

This platform is the best we've used (and we've used a few). The fact that they listen to our requests and work to make them happen lets me know that they are committed to their customers. We couldn't be happier with the platform

eClincher Feature Ratings

Not Rated
Boolean keyword searches
Not Rated
Filtering out noise/spam
Not Rated
Broad channel coverage
Not Rated
10.0
Content planning and scheduling
10
Audience targeting
Not Rated
Content optimization
Not Rated
Workflow management
10
10.0
Automated routing and prioritization
10
Customer interaction histories
10
Bulk actions
10
Not Rated
Lead generation
Not Rated
Content marketing
Not Rated
Paid media management
Not Rated
9.4
Twitter
10
Facebook
10
LinkedIn
10
Google+
7
Instagram
10
Pinterest
Not Rated
YouTube
Not Rated
10.0
Campaign success analytics
Not Rated
Real-time tracking
10
9.5
Role-based user permissions & privileges
9
Mobile access
10

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