Has potential but needs some improvement
September 30, 2022

Has potential but needs some improvement

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Emburse Chrome River

My organization and my position at the organization used Emburse Chrome River to process business expenses such as reimbursements for donor meals, travel and related reimbursements, and to register and attend professional development opportunities. It was used to track expenses and their progress through the processing and reimbursement process for all business related expenses.
  • Tracks progress of receipts
  • Keeps receipts organized
  • Shows progress of reimbursements
  • The interface is clunky and slow
  • The app is not very user friendly
  • The web interface is hard to navigate and crashes frequently
  • It has aided us in complying with reimbursement best policies
  • It has made it more complicated to process reimbursements
  • It has added an unnecessary layer to the already long reimbursement process
Honestly, the reason I give Emburse Chrome River a low rating for the overall user experience is because it is not intuitive or easy for a user to learn. I have found it to be very clunky and overly complicated. It adds a layer of complexity that is frustrating to users. The app, which has the potential to be very helpful, needs a lot of work to make it easier and more intuitive for users. This would be key in improving the overall functionality of the entire platform.
Honestly, I would not be able to in good faith recommend Emburse Chrome River to a colleague or another similar organization. It is not a user friendly interface, which is very frustrating for all users. I feel that it is slow and hard to navigate. The user interface is not user friendly and is not fast and seamless. It is hard to learn and unnecessarily complicated.