EMC Documentum - What's in it..
Updated December 07, 2017

EMC Documentum - What's in it..

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with OpenText Enterprise Content Management (ECM)

EMC Documentum was used across multiple departments in IT and also used as a Content Management and as a Web publishing platform across organization.
There are two instances of the Documentum:
1. One for the content management acting as Enterprise Content management across IT, where users store the documents, content for daily usage.
2. Another instance was used as a Web Content Management, where users create the site pages and publish the pages to the external corporate web site.

Multiple other content management systems got migrated to EMC Documentum because it solved the below business problems:
1. Security - Documentum provides tight security with granular level of maintaining the permissions on the content assets
2. Archival and Content Disposition: Content Disposal or archival is easy with Documentum
3. Records management: Legal and InfoSec documents maintenance is easy with Documentum using Records features.
4. Workflow management and Audit
  • Records management: Compared to other content management systems, this provides a efficient and scalable solution. It gives lot of flexibility in managing the content as Records or Legal holds.
  • Workflow system has external plugins to connect with FAX, Mail, Database and FTP servers etc. which gives an option to integrate with any system with documentum.
  • Creation of websites and maintenance is easy. Content authors can create the pages with effective mechanism.
  • Dependency on the java on browser for documentum clients is sometimes painful
  • Documentation and support site search is not user friendly
  • By migrating other products into Documentum and consolidating the content, we have saved time, resources and cost.
EMC Documentum is very well suited if you have large number of content and user base is high.

This product is very scalable compare to others.

Not suitable for small companies because of cost and number of installations.

OpenText Documentum Feature Ratings

Content capture & imaging
File sync, storage & archiving
Document management
Records management
Content search & retrieval
Enterprise content collaboration
Content publishing & creation
Security, risk management & information governance
Contract lifecycle management

Using OpenText Enterprise Content Management (ECM)

40 - Finance
20 - , Analysts - To support the business for any questions related to applications and the usage

Technical - To supportdocumentum environment , Systems, and custom applications developed on top of documentum

Operational: To support documentum platform, installations, upgrades, patches, webservers, application servers, networking acls

Other than the above, support is required from general teams like storage, networking, Database admin, Single sign on etc
  • All the supporting documents related to Insurance are stored. Workflow is triggered when the contract gets started and finishes when the contract is finalized.
  • Records management and Legal hold for Legal department. Implemented eDiscovery module to provide all the documents to legal when a request comes.
  • IT department uses the Documentum system to store their personal, project related documents. Developed a custom client tool to provide easy access for all the employees based on the business unit.
  • Migrations of pretty old Documentum systems to a new operating system and changing the database is quite a bit challenging. We worked on one project where we need to migrate the 20-year-old system to the new version and migrate it from Unix to windows, change DB from Oracle to SQL server. We have to build a process and tool to achieve this in phases
  • Mobility - Want to develop a mobile application for Documentum which will allow people to work on BPM, D2 application. One interface for all customer requirements
The customers liked the product and they don't see any reason to shift to another product.

Evaluating OpenText Enterprise Content Management (ECM) and Competitors

We selected EMC Documentum because of its robustness and scalability.