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Robust solution comes with a Price Tag
April 07, 2017

Robust solution comes with a Price Tag

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with OpenText Enterprise Content Management (ECM)

In our organization, EMC Documentum is used in 10+ departments. We use Documentum's case management system to process the documents received from our advisors. We use the scanning solution to scan documents into Documentum and they are moved in different stages of the workflow (approval process). We also Integrated Documentum with a couple of vendor/home-grown systems. The business process automation and using workflows helped us to reduce manual work.
  • Robust Architecture
  • Highly Scalable
  • Compliant
  • Security
  • Customizable
  • Performance Issues
  • Upgrades and testing upgrades are a major effort
  • Setting up, building, configuring and maintaining is a struggle
  • Licensing
  • Upgrades
  • Hardware
Documentum is very well suited in an environment where there is a need for compliance and security. It is compliance-approved by government agencies, which frequently makes it a software of choice for compliance purposes. It has very strong integration interfaces with other enterprise systems. It has one of the industry's best workflow systems. It allows so much customization and extensions for customers that upgrade (it becomes an expensive affair). If customers are expecting a high performance, this product is not suggested.

OpenText Documentum Feature Ratings

Enterprise Content Management
8.9
Content capture & imaging
9
File sync, storage & archiving
9
Document management
9
Records management
9
Content search & retrieval
8
Enterprise content collaboration
8
Content publishing & creation
8
Security, risk management & information governance
10
Contract lifecycle management
10

Using OpenText Enterprise Content Management (ECM)

Evaluating OpenText Enterprise Content Management (ECM) and Competitors

We have evaluated IBM Filenet, Alfresco and Oracle WCM. Documentum has a very strong business process management system, security and scalability. It's not just a web content management system, it's an enterprise content management system with very good capabilities for Integrations. It has good compatibility with industry leading scanning solutions.