Great Service
March 05, 2024
Great Service
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Emplifi Social Commerce Cloud
We use it to let customers connect with store staff and get product advice. It creates a seamless O+O experience and we use it across the whole site.
Pros
- Easy to use
- Helps customers get product recommendations and advice
- Good support team for tech questions and issues
Cons
- UX improvements
- Not good at being adaptable to unique business needs
- Training and implementation for new users
- Increased conversion
- Better AOV
- Better customer satisfaction
Different use cases
Do you think Emplifi delivers good value for the price?
Yes
Are you happy with Emplifi's feature set?
Yes
Did Emplifi live up to sales and marketing promises?
Yes
Did implementation of Emplifi go as expected?
Yes
Would you buy Emplifi again?
Yes
Comments
Please log in to join the conversation