EMS: A-OK! (Except for VTC...)
March 09, 2018

EMS: A-OK! (Except for VTC...)

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with EMS Software

EMS is used firm-wide at a prominent law firm I support. It is used to schedule meeting spaces and services in offices around the globe, including catering, audio-visual support, and facilities.
  • EMS works well to book audio-visual equipment for meetings.
  • Booking and adding details can be done for dozens of meetings at once.
  • Reporting can be created and specialized to produce exactly the statistics you need.
  • Video conference reporting is awkward. When generating a report of video conferences that involve different meetings that involve different time zones for each location, EMS is not able to produce the video conferences in chronological order--the various time zones inevitably confuse the report, resulting in the need to print and manually sort the conferences. This has been my longest-running pet peeve with EMS.
  • EMS greatly improved the functionality of our reservation system. The software used prior to EMS was exceedingly poor. While EMS still has its quirks, it was light years beyond what had been used previously.
EMS is great for booking local meetings. Individual offices can easily use the software to fit their needs. However, it is less useful when used across a large firm unless that firm centralizes and streamlines the resources that can be booked. If each office controls the various resources and how they appear in EMS, it becomes difficult to create meaningful and accurate reporting. Proper management is essential.