EMS is a robust database system that needs an interface update
October 02, 2018

EMS is a robust database system that needs an interface update

Lynn Langston | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with EMS Software

EMS is used across multiple campus departments but not all departments. We are making moves as a university to move toward one universal system. I manage one area within the OIT that deals with video production and a media facility. EMS allows booking of rooms and services through one platform.

Pros

  • The consultants are very good and willing to help.
  • It has multiple pricing plans and rate schedules that allows for complex pricing.
  • The wizard provides tools to help repeat reservations and bookings.

Cons

  • All the information for a single reservation can't be accessed in one window without running a report. I would like to see one screen that includes all bookings and resources. Bonus if those features were also editable from the comprehensive window/view.
  • It can be slow. It sometimes takes time to open up booking and resource details. I want the system to work as fast as I can.
  • Calculations need to become an option on net reporting. We run more reports to try to capture this missing data.
  • It has allowed us to keep all of our requests in one system.
  • It gives flexibility in how and who can book space and services.
  • It has very good reporting tools. We are able to capture a lot of data from EMS.
It was a benefit to choose a system that was already deployed and in wide use on our campus.
While coming on to the system took a fair amount of configuration effort. It has been possible to live within the same database and choose when to integrate with other campus groups and when to stay separate.
There is a lot of flexibility for how you configure a space or resource and also how it is added to a reservation. This has been a strength of EMS. The weakness is that a reservation does not easily provide a comprehensive look at all the bookings and resources.
EMS makes it easy for a requester to book space or services. When a user has to edit a complex reservation, it can be difficult for them to understand where they need to make changes or updates.

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