Informer works for us
April 19, 2014

Informer works for us

Jennifer Coon, MBA | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction

Informer is actively used throughout our organization. Departments use it not only to extract data and various reports for analysis, but also as an integral step in the workflow of key business processes.
  • Informer is an intuitive tool for end users. It is very easy to train all levels of a user population.
  • In addition to being a simple tool to use, Informer has very sophisticated capabilities for creating complicated reports as needed by our Power Users.
  • Informer provides reporting on itself, so as a service manager and administrator of Informer, I can easily gather metrics on how often and how our end users are using the tool.
  • Reporting on Informer itself can be very challenging. There is no dictionary resource on the tables provided about Informer, so a lot of report writing is trial and error on my part. And I can find myself making assumptions about what a data field means.
  • The ability to schedule report jobs outside of business hours improves employee efficiency because the data they may need for the day is already waiting in their inbox or on their fileshare when they walk into the office in the morning.
At this time, Informer provides what we need as an organization. In addition, we have had good experiences with Entrinsik's support team when we have needed it to solve a problem.
Informer is well suited for reporting in real-time and for scheduling report jobs.