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Digital Sign-In Experience Using Off-The-Shelf Hardware (iPad)
February 26, 2020

Digital Sign-In Experience Using Off-The-Shelf Hardware (iPad)

Alvin Landicho | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Envoy

While consulting to a progressive accounting firm who was looking at improving their digital presence they also identified that they wanted to streamline other analogue processes and wanted to go 100% paperless. Prior to Envoy there was no official sign-in book and no consistent record of visitors entering the building. Envoy has been used for the past 5 years by our client at 4 office locations as an electronic sign-in book and the meeting invite functionality provides a consistent and welcoming level of professionalism even before any new clients even travel to their buildings.
  • Utilise off-the-shelf hardware (iPad) for a seamless sign-in experience.
  • Ability to send NDA's electronically and accept digital signatures on the iPad.
  • The current pricing is aimed at more enterprise customers.
  • We joined very early in Envoy's history so we are on a (now obsolete) plan that provides quite a lot of features at a fair price.
  • Looking at their current pricing model and feature set per tier, it is apparent that the system is aimed at enterprise customers and shared office spaces with many tenants.
We did not evaluate any other products and found Envoy unique at the time and the original motives were for the system to make the client appear more technologically progressive and "cutting edge" to visitors. The pricing model when they first started using the system was palatable for small businesses so it was going to be promoted to their client base as well but unfortunately their pricing model changed and it become too cost prohibitive.
The system is very easy to use and intuitive so did not need to contact support on any occasion. Even when there was a major overhaul to the user interface, the reference and help docs assisted with finding features and functions. Overall due to the lack of needing to actually contact a support representative has given this application a high overall support score.

Do you think Envoy Visitors delivers good value for the price?

No

Are you happy with Envoy Visitors's feature set?

Yes

Did Envoy Visitors live up to sales and marketing promises?

Yes

Did implementation of Envoy Visitors go as expected?

Yes

Would you buy Envoy Visitors again?

No

Envoy is an excellent application of a simple digital sign-in experience that uses off-the-shelf hardware. The ability to use the Envoy passport app creates a gamified feel for frequent users with their "visitor stamps" and is very convenient with the Bluetooth function that detects when the frequent visitor has entered the building.