EPAY is an easy to use Payroll management system with outstanding Customer Service
March 11, 2022

EPAY is an easy to use Payroll management system with outstanding Customer Service

Michael Romeo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Time & Labor Management
  • Payroll and Tax Management
  • Performance Management

Overall Satisfaction with EPAY Systems

We use EPAY Systems as our Labor & Time management software which directly interacts with the Employee time clocks at each of our workforce locations. It seamlessly handles all of our employee punches, breaks, and PTO management used to create the employee paychecks. The Overview function allows us to track all current hours in real-time from anywhere. The reports that are produced communicate directly with WorkDay and are rolled into the Operating Statements for Facility Labor vs the projected budgets for both total hours and total dollars.

Pros

  • Great Customer Service.
  • Real time Performance analysis.
  • Tracking of employee total hours and PTO.

Cons

  • All-time punches are rounded to 15-minute intervals which can skew accurate break times.
  • Slow lading or occasional lags due to server overload.
  • Sync errors cause occasional overlapping punches.
  • Easy manipulated reports for upper management to analyze.
  • Simple payroll processing.
  • Someone always answers the phone when you call for support!

Do you think EPAY Systems delivers good value for the price?

Not sure

Are you happy with EPAY Systems's feature set?

Yes

Did EPAY Systems live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of EPAY Systems go as expected?

Yes

Would you buy EPAY Systems again?

Yes

EPAY is a user-Friendly interface and creates easy to read time sheets for all levels of management. EPAY leaves the taking of breaks up to the staff member on break required shifts, leaving the company to have to micromanage the enforcement of correct punching by clock users.

EPAY Systems Feature Ratings

Pay calculation
10
Support for external payroll vendors
9
Approval workflow
8
Balance details
8
Annual carry-forward and encashment
7
View and generate pay and benefit information
9
Update personal information
10
View company policy documentation
8
Report builder
10
Pre-built reports
8
Ability to combine HR data with external data
9
Performance plans
9
Review status tracking
9
Review reminders
9
Individual goal setting
7
Performance tracking
8

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