TrustRadius Insights
Epic offers a wide range of features that cater to various needs in the healthcare industry. Users have found value in utilizing …
Overview
What is Epic?
Epic offers a suite of medical practice management and EHR software.
Recent Reviews
Popular Features
- Coding (5)9.494%
- Patient billing (5)9.494%
- Rule-based scheduling (5)9.494%
- Calendar interface (5)8.383%
Pricing
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
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- Tech Details
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What is Epic?
Epic Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Epic offers a suite of medical practice management and EHR software.
Reviewers rate Workflow automation highest, with a score of 9.9.
The most common users of Epic are from Enterprises (1,001+ employees).
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(56)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Epic offers a wide range of features that cater to various needs in the healthcare industry. Users have found value in utilizing shortcuts, reporting capabilities, alerts, syncing, and tracking functionalities. Training is necessary to fully utilize all these features, but users have expressed that it's worth the effort. The smart phrases feature has become a favorite among users as it allows for efficient charting of patient information, saving time and improving documentation accuracy.
One key use case of Epic is its utilization by remote medical scribes who assist in documenting patient information during doctor-patient conversations. This significantly reduces the doctors' documentation workload, allowing them to focus more on providing quality care to patients. Additionally, Epic is widely used across entire healthcare organizations for recording patient information, secure messaging, accessing information from other hospital systems, writing orders, and ordering medications. Users also rely on Epic to search for instructional videos and access lab results, imaging, and cardiology test results.
Furthermore, many healthcare facilities have implemented Epic as a replacement for their legacy systems. This transition has improved the efficiency of patient information exchange, ordering processes, receiving lab results, and interdisciplinary communication. From a billing standpoint, Epic addresses efficiency in receiving payment from payers and processing claims. With multiple modules deployed since 1999 and being the standard EMR across all locations and departments, Epic has become an integral part of healthcare operations.
While some users consider Epic to be a lifesaving tool due to its comprehensive offerings, others have experienced frustration with navigating the software. Nonetheless, some users have opted for medical scribes for data entry purposes to allow medical professionals to focus more on direct patient care. Overall, Epic has become an essential software solution in the healthcare industry with its multitude of functionalities aimed at improving workflow efficiency and patient care.
Consistently stays up to date with technology: Multiple users have praised Epic for its commitment to staying up to date with technology. They have mentioned that the software consistently incorporates advances in features, which contributes to its overall effectiveness and efficiency.
Intuitive and well-designed user interface: Reviewers have consistently highlighted the intuitive and well-designed user interface of Epic. They appreciate the thought put into the design and function of the software, making it user-friendly and easy to navigate.
Seamless workflow and time-saving features: Many users have expressed their satisfaction with Epic's ability to seamlessly access required patient information from old health records while creating notes in the EHR for the current visit. This feature not only saves time but also enhances workflow efficiency for healthcare professionals. Additionally, reviewers appreciate other time-saving features such as easily creating dot phrases in notes, prepopulated note templates, electronic transmission of medication orders, integration with MyChart, interdisciplinary communication capabilities, and easy sharing of information between different locations within Epic.
Difficult Navigation: Users have found Epic to be challenging to navigate, particularly for beginners, due to the abundance of features. Some reviewers have mentioned that learning the basics before using the advanced tools is recommended to avoid confusion.
Performance Issues: Several users have experienced slow functionality and system performance issues with Epic. This is mainly attributed to its heavy nature, requiring high-end system configurations. The software's performance can be affected by these requirements, causing frustration for some users.
Support Functionality Needs Improvement: While Epic offers support functionality, there are areas that could be enhanced. Some users have found it tricky to reach out to support through Skype due to unclear instructions. Reviewers also suggested that introducing chat support could improve the overall support experience provided by Epic.
Users of Epic have made several recommendations based on their experience with the EHR system. The three most common recommendations are:
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Spend time exploring and taking classes: Many users suggest investing time in exploring the Epic system and taking advantage of the available classes. This helps users gain a better understanding of the software and enhances their ability to use it effectively.
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Compare with prior software: Users recommend comparing Epic with any previous EHR systems used. This allows for a comprehensive understanding of the pros and cons of Epic, helping users make informed decisions about its adoption.
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Get proper training based on role: It is recommended that users receive appropriate training based on their specific roles in the healthcare setting. This ensures that users can make the most out of Epic's features and functionalities that are relevant to their responsibilities.
Overall, users advise being patient and open-minded when using Epic, as it may take some time to fully grasp its flow and organization. However, once understood, Epic is considered an excellent software that helps prevent errors and improves overall efficiency in healthcare businesses.
Attribute Ratings
Reviews
(1-6 of 6)Companies can't remove reviews or game the system. Here's why
August 03, 2022
I'm in love with Epic!
Score 10 out of 10
Vetted Review
Verified User
September 28, 2020
Epic is oK
September 24, 2020
The Best, Easiest Healthcare Platform!
September 21, 2020
Epic lives up to its name!!
September 14, 2020
Epic - The Leader in Electronic Health Systems
December 25, 2019