Esker: A User-Friendly Tool For Those Seeking Automation
November 30, 2021

Esker: A User-Friendly Tool For Those Seeking Automation

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Esker

We use Esker for Order Processing and Customer Inquiries. Prior to using Esker, we were keying orders manually through a shared queue system. We now use the OCR recognition software Esker uses to eliminate keystrokes and reduce the risk of keying errors. Correspondence with Customer Inquiries allows us to email directly with a customer regarding an order or general issues.
  • Increase efficiency by eliminating keystrokes and automating certain orders
  • Allows for ease of use when training new representatives
  • Contains filtered views to allow for focused priorities
  • Sometimes deal with long loading times on certain items upon saving
  • Need clear resolutions to problems. Sometimes can be delayed or leave us with more questions
  • More clear training documentation could help. Such as videos
  • Automation
  • Correspondence
  • Teaching
  • I feel that Esker allows us to move towards less touches to an order

Do you think Esker delivers good value for the price?


Are you happy with Esker's feature set?


Did Esker live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Esker go as expected?


Would you buy Esker again?


I find Esker to be extremely beneficial in keying orders. This allows for a lower risk of error, and expedited order entry. The functionality of the teaching and learning allows for automation. Sometimes, when there is correspondence, it can be bulky in the views. Also, items with higher file sizes can be delayed and sometimes not come through.