Item: Esker
Rating: 10
Author: Verified User

Overall Satisfaction with Esker

Use Cases and Deployment Scope

We use Esker for Order Processing and Customer Inquiries. Prior to using Esker, we were keying orders manually through a shared queue system. We now use the OCR recognition software Esker uses to eliminate keystrokes and reduce the risk of keying errors. Correspondence with Customer Inquiries allows us to email directly with a customer regarding an order or general issues.

Pros and Cons

Pros

Increase efficiency by eliminating keystrokes and automating certain orders
Allows for ease of use when training new representatives
Contains filtered views to allow for focused priorities

Cons

Sometimes deal with long loading times on certain items upon saving
Need clear resolutions to problems. Sometimes can be delayed or leave us with more questions
More clear training documentation could help. Such as videos

Most Important Features

Automation
Correspondence
Teaching

Return on Investment

I feel that Esker allows us to move towards less touches to an order

Key Insights

Do you think Esker delivers good value for the price?

Yes

Are you happy with Esker's feature set?

Yes

Did Esker live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Esker go as expected?

Yes

Would you buy Esker again?

Yes

Likelihood to Recommend

I find Esker to be extremely beneficial in keying orders. This allows for a lower risk of error, and expedited order entry. The functionality of the teaching and learning allows for automation. Sometimes, when there is correspondence, it can be bulky in the views. Also, items with higher file sizes can be delayed and sometimes not come through.

Comments

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Esker: A User-Friendly Tool For Those Seeking Automation