eTapestry for Use in a Small Non-Profit Organization
December 08, 2015

eTapestry for Use in a Small Non-Profit Organization

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with eTapestry

We used eTapestry as a CRM to manage our relationships - donors, volunteers and those who contribute to our organization in-kind. We managed approaches within eTapestry (such as person-to-person connections and/or annual appeal), we managed campaigns (such as the direct mail campaign or #GivingTuesday) and we kept a profile of key stakeholders using the note functionality. We also integrated eTapestry as the online giving platform of our website and managed all acknowledgments an end of year tax letters.

Pros

  • Automated acknowledgments from online donations.
  • Manage constituents and keep profile of key stakeholders.
  • Cloud-based tool that is accessible from any location.

Cons

  • Cumbersome reporting tools.
  • Too many steps to generate a solid mailing list.
  • Lack of integration with accounting software is unfortunate.
  • Impacted aligning one's giving patterns with person giving interests.
  • Solid integration with website.
eTapestry is well suited for an organization who has a full-time development team who can manage the CRM on a day-to-day basis. It is not suited for use by a top-level executive who does not have the time to manage it on a day-to-day basis.

Comments

More Reviews of Blackbaud eTapestry