eTapestry for Use in a Small Non-Profit Organization
December 08, 2015

eTapestry for Use in a Small Non-Profit Organization

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with eTapestry

We used eTapestry as a CRM to manage our relationships - donors, volunteers and those who contribute to our organization in-kind. We managed approaches within eTapestry (such as person-to-person connections and/or annual appeal), we managed campaigns (such as the direct mail campaign or #GivingTuesday) and we kept a profile of key stakeholders using the note functionality. We also integrated eTapestry as the online giving platform of our website and managed all acknowledgments an end of year tax letters.


  • Automated acknowledgments from online donations.
  • Manage constituents and keep profile of key stakeholders.
  • Cloud-based tool that is accessible from any location.


  • Cumbersome reporting tools.
  • Too many steps to generate a solid mailing list.
  • Lack of integration with accounting software is unfortunate.
  • Impacted aligning one's giving patterns with person giving interests.
  • Solid integration with website.
eTapestry is well suited for an organization who has a full-time development team who can manage the CRM on a day-to-day basis. It is not suited for use by a top-level executive who does not have the time to manage it on a day-to-day basis.


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