Smart Product
October 04, 2019

Smart Product

Emily Hammell | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Eventbrite

Marketing uses it to manage community events for our residents. It allows our office staff to direct residents to the Eventbrite page to RSVP for events so it allows them more free time. We've also used it for our company-wide events instead of using email or mail for RSVPs. It has allowed us one central location for this info.

Pros

  • Streamlined RSVP process: very user-friendly
  • Great free features: exporting lists, manually adding RSVPs, charging per ticket.
  • Good customization on free version: you can add a banner photo and logo, which is really nice.

Cons

  • There is a feature that allows you to make your event "public," but creating a public event also lumps it into the community calendar, so everyone can see the event. We had guests attend that weren't invited. I wish there were a way to make the URL public, but not show up in search results.
  • More email communication. It would be nice if there were a way to link it with a Facebook event/page or have more communication with our attendees.
  • More guidance to first-time users may be helpful. It can be difficult to understand how the event page gets pieced together.
  • Trial and error of figuring out which information to include on the event page was tricky.
  • Saved time compared to traditional RSVP methods: phone/email/
  • Efficient to have all RSVPs on one central location.
I've always been able to find answers to my questions on their page; it's always been very easy and pretty user-friendly! I have not had to contact support to wait for a resolution, as I haven't ever needed to do something very complicated. The only time I needed support was when I needed to add another user, and it was very simple!

Do you think Eventbrite delivers good value for the price?

Yes

Are you happy with Eventbrite's feature set?

Yes

Did Eventbrite live up to sales and marketing promises?

Yes

Did implementation of Eventbrite go as expected?

Yes

Would you buy Eventbrite again?

Yes

Eventbrite is great as an event ticketing platform that ensures all your info is in one place. You can also add custom fields to gather info about attendees. It's very convenient compared to getting RSVPs via email or phone, which the company was doing previously and was hugely inefficient. We did run into a problem with the event being public. There's no way to allow your URL to be accessed and to RSVP without your event showing up on public searches. We had members of the public attend our company-only event.

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