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Use Eventbrite for your ticketing agent and see immediate results
October 03, 2019

Use Eventbrite for your ticketing agent and see immediate results

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Eventbrite

We use Eventbrite to handle our events from several different divisions This allows us a very organized reporting factor as well as allowing us to use profiles to list all events related to that division. Having quick access to funds is also a plus as they deposit quickly into our account with easy tracking from the events.
  • Cross marketing and advertising of "like events".
  • Mobile sales and reporting.
  • Data collection on participants.
  • Grouping of "like" tickets within folders on event page.
  • More customization on the event page layout (adding videos, maps, etc in a block for easier layout customization).
  • Allow for a more "White Labeled" look.
  • Domain masking would be nice.
  • Increased in event attendance b/c there is a consistent place for people to purchase tickets for our event.
We looked at several ticketing solutions and the customer service and price point (for a non-profit) was not able to be found with other providers. However, with the constant evolution in cloud-based software, we anticipate future growth within both Eventbrite and other platforms allowing for software reviews every few years.
Our plan allows for an account specialist which helps, but even the standard support is quick. Customer billing issues are handled by Eventbrite with a chance for us to "challenge" the dispute as needed. We also have the ability to do refunds on our end.

Do you think Eventbrite delivers good value for the price?

Yes

Are you happy with Eventbrite's feature set?

Yes

Did Eventbrite live up to sales and marketing promises?

Yes

Did implementation of Eventbrite go as expected?

Yes

Would you buy Eventbrite again?

Yes

Great for quick registrations (parties, Galas, etc). Not so good for events where groups may return to buy extra tickets. Each purchase is an order in the reporting and it would be nice if the orders were grouped together to allow for easier reporting. If you have multiple price points but a limited amount that you are able to sell, you must modify the subsequent price point ticket availability to reduce overselling the event.