Item: Genesys Cloud AI
Rating: 8
Author: Verified User

Overall Satisfaction with Exceed.ai

Use Cases and Deployment Scope

We used to get a lot of leads and it was not possible with human interaction to cater to all the leads we were getting through the website. So we explored the exceed.ai product if it can handle and eliminate the non-qualified leads. And it works as it states, you just need to feed it with all the data and it works wonder after that.

Pros and Cons

Pros

Making conversations same as humans.
Available all the time 24*7.
Integration with the CRM.

Cons

The integration was a bit tough, could be made easy
Using the product itself requires some depth knowledge of converations which not every one possess

Most Important Features

Converting leads.
Feeding the data into CRM.
Setting up meetings with the prospects.

Return on Investment

It saved a of time of the business team.
Easy meeting set up with the prospects.

Key Insights

Do you think Genesys Cloud AI delivers good value for the price?

Yes

Are you happy with Genesys Cloud AI's feature set?

Yes

Did Genesys Cloud AI live up to sales and marketing promises?

Yes

Did implementation of Genesys Cloud AI go as expected?

Yes

Would you buy Genesys Cloud AI again?

Yes

Likelihood to Recommend

It is well suited if you get a lot of inquiries from your website. It helps to know which ones are qualified and should invest time in and which ones are not so one should not waste time on them.

Comments

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Great software for lead qualification